Summary
Overview
Work History
Education
Skills
Certification
Painting/ Art / Reading
Timeline
Generic

Elizabeth Minsal

Jacksonville,FL

Summary

CUSTOMER SERVICE REPRESENTATIVE Well-qualified Office Administrator / Leasing Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Office Assistant

Regency Place Apartments
10.2023 - Current
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Collected Debit/ Credit/ Money Order/ Checks payments, processed transactions and updated relevant records.
  • Familiar with APPFOLIO SYSTEMS for posting payments to accounts/ Maintenance requests/ Charges and Reports.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Scheduled various contractors to complete needed work on vacant and occupied units.

CSR, Sales

Ashley Furniture
07.2021 - 10.2021
  • Prepare forms or agreements to complete sales
  • Contact prospective customers to present information and explain available services
  • Determine customers' financial services needs and prepare proposals to sell services that address these needs
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
  • Engaged with customers to build rapport and loyalty.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents

SALES ASSOCIATE

Ashley Furniture
08.2020 - 01.2021
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Skills

  • Complaint resolution
  • Customer Relations
  • Product Sales
  • Problem-solving abilities
  • De-Escalation Techniques
  • Administrative Support
  • Account Management
  • Customer Service
  • Fluent English Speaking & Spanish
  • Phlebotomy

Certification

  • PT - Phlebotomy Tech

Painting/ Art / Reading

Self taught painter, enjoy working with my hands and having a space to think freely.

Timeline

Administrative Office Assistant

Regency Place Apartments
10.2023 - Current

CSR, Sales

Ashley Furniture
07.2021 - 10.2021

SALES ASSOCIATE

Ashley Furniture
08.2020 - 01.2021

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Elizabeth Minsal