Elizabeth Miranda
San Diego,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
The Super Dentists
10.2019 - 04.2022
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
Customer Service Representative/Sales Agent
Victory Team Apparel
11.2016 - 09.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse Worker
Victory Team Apparel
08.2015 - 11.2016
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Education
Certification - Medical Assisting
UEI College
San Diego, CA03.2011
High School Diploma -
Hoover High School
San Diego, CA06.2010
Skills
- Computer Proficiency
- Customer Service
- Conflict Resolution
- Insurance Verification
- Patient Confidentiality
- Adaptability
- Telephone Etiquette
- Active Listening
- Multitasking
- Empathy and Compassion
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Representative
The Super Dentists
10.2019 - 04.2022
Customer Service Representative/Sales Agent
Victory Team Apparel
11.2016 - 09.2018
Warehouse Worker
Victory Team Apparel
08.2015 - 11.2016
Certification - Medical Assisting
UEI College
High School Diploma -
Hoover High School
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