Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Miranda

Stockton ,CA

Summary

Accomplished Patient Care Technician with a proven track record at NaphCare, adept in vital signs monitoring and fostering patient relationships. Leveraged CPR certification and exceptional time management to enhance patient care and efficiency. Recognized for direct patient assistance and collaborative teamwork, contributing to improved healthcare outcomes.

Overview

21
21
years of professional experience

Work History

Patient Care Technician

NaphCare
10.2019 - Current

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  • Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
  • Operated electronic health record systems to efficiently document patient information and manage care plans.
  • Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
  • Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Fostered clean and hygienic environment, reducing risk of infections.
  • Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
  • Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
  • Implemented infection control protocols, contributing to safer hospital environment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Assist with Spanish-speaking patients.
  • Assist with patient scheduling to ensure they receive all dialysis treatment without missing outside appointments.

Patient Care Technician

DaVita
06.2017 - 10.2019
  • Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
  • Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
  • Operated electronic health record systems to efficiently document patient information and manage care plans.
  • Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Spanish speaking translator

Personal Banker

Bank of the West
02.2015 - 06.2017
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Handled home loans.
  • Marketing in the area
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Trained new personal bankers, elevating team performance and service quality.
  • Enhanced client investment portfolios with personalized financial advice and product recommendations.

Teller

Bank of the West
05.2014 - 02.2015
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Lead Teller

California Check Cashing
02.2013 - 05.2014
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.

Teller

California Check Cashing
04.2009 - 02.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Billing Manager

Crescent Jewelers
02.2006 - 04.2009
  • Enhanced communication with clients for transparent billing processes.
  • Evaluated financial reports in for insights into billing trends and areas for improvement.
  • Revamped invoicing process for improved turnaround time and accuracy.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Worked with customers to develop payment plans and bring accounts current.
  • Improved financial accuracy with meticulous auditing of accounts, ensuring compliance with financial standards and regulations.
  • Maintained up-to-date knowledge of industry regulations, ensuring billing department's compliance and protecting company from potential fines.

Sales Associate

Crescent Jeweler
09.2003 - 02.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Linden High School
Linden, CA

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Monitoring patient conditions
  • Vitals documentation
  • Patient assistance
  • Time management
  • Direct patient care
  • Patient care

Languages

Spanish
Professional Working

Timeline

Patient Care Technician

NaphCare
10.2019 - Current

Patient Care Technician

DaVita
06.2017 - 10.2019

Personal Banker

Bank of the West
02.2015 - 06.2017

Teller

Bank of the West
05.2014 - 02.2015

Lead Teller

California Check Cashing
02.2013 - 05.2014

Teller

California Check Cashing
04.2009 - 02.2013

Billing Manager

Crescent Jewelers
02.2006 - 04.2009

Sales Associate

Crescent Jeweler
09.2003 - 02.2006

High School Diploma -

Linden High School
Elizabeth Miranda