Elizabeth Mitchell
Saratoga Springs,NY
Summary
Dedicated and motivated professional eager to launch a career in Criminal Justice, committed to making a positive impact on the community. Recent graduate equipped with foundational knowledge and hands-on experience gained through academic projects, demonstrating strong teamwork, problem-solving, and time-management skills. Prepared to leverage education and skills for effective contributions in a professional setting. A proactive approach and persistent commitment ensure meaningful contributions from the outset.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outreach Care Worker
Saratoga County Department of Mental Health and Addiction Service
11.2023 - Current
- Conduct in-depth client assessments to identify needs, provide advocacy, and develop individualized service plans that promote long-term stability and well-being.
- Deliver counseling and crisis intervention services to individuals coping with mental health challenges, trauma, or substance use, utilizing a culturally competent and trauma-informed approach.
- Provide substance abuse evaluations and co-facilitate counseling groups to support client recovery goals, relapse prevention, and emotional resilience.
- Collaborate with external agencies, including DSS, shelters, probation, parole, and correctional facilities, to obtain collateral information on referred individuals.
- Assist clients in navigating and completing applications for public benefits, including Medicaid, SNAP, Section 8, HEAP, and SPOA, while offering case management and strategic referrals to community-based services.
- Accurately document all client interactions, assessments, and referrals to maintain compliance with internal and external standards, supporting data collection, analysis, and quality assurance reporting.
- Collaborate with clinical staff and external partners to ensure coordinated care, service delivery, and follow-up, emphasizing interpersonal communication and team-based collaboration.
- Coordinate client transportation and monitor participation in treatment and support services, ensuring continuity of care through effective time management and organizational skills.
- Uphold confidentiality and legal compliance (HIPAA), applying ethical standards and cultural competence in all client interactions.
- Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to create reports, maintain records, schedule appointments, and communicate effectively with internal teams and partner agencies.
- Planned and implemented community outreach and events to provide mental health education about depression, suicide prevention.
- Identified and reported audit issues.
- Evaluated OMH policies to determine how well standards adhered to best practices.
Customer Engagement Representative/Community Outreach Coordinator
STG International Inc.
03.2022 - 11.2023
- Provided direct support and advocacy for veterans navigating healthcare services, ensuring access to necessary treatments and care.
- Delivered individualized case management by assisting veterans with appointment scheduling, referrals, and coordination with clinical staff.
- Collaborated with interdisciplinary teams to develop and execute care plans tailored to patient needs.
- Conducted community outreach and educational initiatives to increase awareness of veteran services and improve patient engagement.
- Played a key role in identifying service gaps and contributed to care improvement strategies through data tracking and performance monitoring.
- Supported administrative case processing, including enrollment/disenrollment, billing, and compliance with healthcare regulations.
- Acted as liaison between patients and clinical teams to address concerns, remove barriers to care, and improve service delivery outcomes.
- Participated in interdisciplinary meetings and care coordination sessions, advocating for patient health and well-being.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals.
- Reviewed patient charts, addressed coding errors, and maintained accurate tracking for accrual entries.
Lead Phlebotomist
STG International Inc.
07.2014 - 11.2023
- Oversaw daily operations and workflow of the laboratory, ensuring regulatory compliance and patient safety.
- Engaged in direct patient services, including specimen collection and drug screenings, supporting physical and mental health diagnostics.
- Contributed to quality assurance initiatives and audits, ensuring continuous improvement in healthcare service delivery.
- Collaborated with healthcare professionals to support patient evaluations, treatment monitoring, and continuity of care.
- Demonstrated strong interpersonal skills while working with diverse populations, including veterans facing health or social challenges.
- Maintained documentation and records management consistent with standards in healthcare and human services settings.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assisted in training and onboarding new phlebotomists.
- Developed and implemented strategies to improve phlebotomy processes.
- Monitored supply levels and placed orders for laboratory supplies.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Education
Bachelor of Science - Criminal Justice
Empire State College
Saratoga Springs, NY06.2025
Associate of Applied Science - Criminal Justice, Substance Abuse Services
Suny Adirondack Community College
Queensbury, NY01.2021
Skills
- Competent in Microsoft Windows operating systems
- Effective problem resolution
- Proficient in managing multiple tasks
- Strong organizational abilities
- Effective time management
- Data-driven decision making
- Data analysis
- Individual counseling expertise
- Conflict resolution strategies
- Quality improvement
- Client evaluation
- Client case management
- Substance use evaluation
- Proficient in drug screening
- Client referral management
- Cultural awareness
- Regulatory compliance standards
- HIPAA regulations knowledge
- Documentation
- Commitment to ethical practices
- Routine audits
- Clear verbal and written skills
Certification
Credentialed Alcohol and Substance Abuse Counselor Trainee, 37711, 2026-09-27
Awards
- Spot Light Award from Albany VA, 2021-09-01, Laboratory Supervisor- Michael Pracht
- High Five Award- Albany VA, 2017-01-01, Dr. Susan Opar
- Multiple Recognition Survey’s from veteran patients
- Multiple Recognition from company administrators
Timeline
Outreach Care Worker
Saratoga County Department of Mental Health and Addiction Service
11.2023 - Current
Customer Engagement Representative/Community Outreach Coordinator
STG International Inc.
03.2022 - 11.2023
Lead Phlebotomist
STG International Inc.
07.2014 - 11.2023
Bachelor of Science - Criminal Justice
Empire State College
Associate of Applied Science - Criminal Justice, Substance Abuse Services
Suny Adirondack Community College
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