Elizabeth Mitchell
Ft Worth ,TX
Summary
Dynamic and dedicated professional with a proven track record at Loves Travel Stop, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in POS systems and conflict resolution, consistently achieving operational goals while fostering a collaborative team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Loves Travel Stop
06.2024 - 03.2025
- Process customer transactions accurately and efficiently using point-of-sale systems.
- Maintain cleanliness and organization of checkout area to enhance customer experience.
- Assist customers with product inquiries to promote store offerings and enhance satisfaction.
- Handle cash, credit, and digital payment methods while ensuring security protocols are followed.
- Collaborate with team members to meet daily operational goals and improve service quality.
- Participate in training sessions to learn about new products and procedures effectively.
- Uphold company policies regarding returns, exchanges, and refunds to maintain compliance.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Support inventory management by restocking shelves and monitoring product availability regularly.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
Private Home Health Care Provider
Private Home Health
10.2023 - 06.2024
- Administered medication and monitored vital signs to ensure patient health and safety.
- Developed personalized care plans based on individual patient needs and preferences.
- Assisted patients with daily living activities, promoting independence and comfort.
- Communicated effectively with families regarding patient progress and care updates.
- Documented patient information accurately in medical records for ongoing assessments.
- Coordinated with healthcare professionals to provide comprehensive care support.
- Enhanced patient quality of life by providing personalized and compassionate care tailored to individual needs.
- Assisted clients in maintaining their independence by offering support with daily activities such as bathing, dressing, and grooming.
- Safeguarded sensitive personal information about patients while maintaining strict compliance with HIPAA regulations at all times.
- Recognized changes in patients' behavior or conditions that might require medical attention, intervening promptly to address concerns and prevent complications.
- Acted as a liaison between clients' healthcare providers and family members regarding medical updates or treatment plan changes.
- Provided reliable transportation for clients to appointments, errands, or social outings while ensuring their safety and comfort during travel.
Debt Collector
Caine and Weiner
05.2022 - 10.2023
- Managed collections through effective communication with clients to resolve outstanding debts.
- Utilized debt recovery software to track accounts and maintain accurate records.
- Conducted thorough account reviews to identify discrepancies and facilitate resolutions.
- Developed negotiation strategies to maximize payments while maintaining customer relationships.
- Collaborated with team members to streamline collection processes and improve efficiency.
- Provided guidance on compliance with industry regulations during collection activities.
- Analyzed payment trends to inform adjustments in collection approaches and tactics.
- Collected on delinquent accounts to reduce overdue balances.
- Assisted in training new staff on best practices for debt collection techniques and tools.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Maintained high volume of calls and met demands of busy and productive group.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
Cleaner
Private Cleaning Business
10.2021 - 05.2022
- Maintained cleanliness and organization of residential and commercial spaces to enhance client satisfaction.
- Utilized various cleaning equipment and chemicals safely to ensure effective sanitation practices.
- Developed efficient cleaning routines that improved overall productivity and task completion times.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Conducted thorough inspections of cleaned areas to guarantee quality standards were met consistently.
- Implemented eco-friendly cleaning solutions, promoting sustainable practices within the business operations.
- Collaborated with team members to streamline workflows and improve service delivery efficiency.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Responded promptly to client requests, adapting cleaning plans to meet specific needs or preferences.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
GED -
Homeschooled
Ft Worth TxSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Payment processing
- Product restocking
- Cash handling expertise
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Merchandise restocking
- Complex Problem-solving
- Cash drawer balancing
- Staff training
- Refund handling
- Guest inquiries
- POS systems
- Attention to detail
Accomplishments
- Promoted to [Job Title] after only [timeframe] for exceptional performance.
- Achieved 85% of sales quote.
- Completed manager training program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Certification
- Licensed CNA - 6yrs
Languages
English
Native or Bilingual
Timeline
Cashier
Loves Travel Stop
06.2024 - 03.2025
Private Home Health Care Provider
Private Home Health
10.2023 - 06.2024
Debt Collector
Caine and Weiner
05.2022 - 10.2023
Cleaner
Private Cleaning Business
10.2021 - 05.2022
GED -
Homeschooled