Elizabeth Mitchener
Defiance,OH
Summary
Knowledgeable with solid background in human resources, employee relations, and policy implementation. Known for supporting organizational goals through effective talent management and conflict resolution. Demonstrated expertise in communication and problem-solving.
Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Crestview Local Schools
Convoy, OH
01.2025 - 04.2025
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Phlebotomist
Integrated Medical Group
Defiance, OH
10.2022 - 10.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
Deputy Clerk
Defiance County Juvenile Court
Defiance, OH
03.2021 - 10.2022
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
Sales Associate
Bath and Body Works
Defiance, OH
10.2020 - 10.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
Credit Adjustments Inc
Defiance, OH
01.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Mental Health Technician
Ridgeview Behavioral Hospital
Middle Point, OH
05.2018 - 01.2020
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Education
High School Diploma -
Crestview High School
Convoy, OH05-2018
Skills
- Adaptable
- Relationship building and management
- Positive reinforcement
- Behavior management
- Group and individual instruction
- Verbal and written communication
- Complex Problem-solving
- Video conferencing
- Organizational growth
- Analytical skills
- Reporting and documenting
- Organization and planning
Timeline
Substitute Teacher
Crestview Local Schools
01.2025 - 04.2025
Phlebotomist
Integrated Medical Group
10.2022 - 10.2023
Deputy Clerk
Defiance County Juvenile Court
03.2021 - 10.2022
Sales Associate
Bath and Body Works
10.2020 - 10.2022
Customer Service Representative
Credit Adjustments Inc
01.2020 - 02.2021
Mental Health Technician
Ridgeview Behavioral Hospital
05.2018 - 01.2020
High School Diploma -
Crestview High School