Elizabeth Mixson
Pensacola
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
12.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Verified customer identification and documentation for compliant transactions.
Merchandise Coordinator
TJ Maxx, TJX Companies
10.2015 - 12.2021
- Answered customer questions regarding store merchandise, department information, and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Conferred with store managers to obtain information about customer needs and preferences.
- Supervised departmental employees.
Retail Sales Associate
Alvin's Island
01.2009 - 05.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Science - Criminal Justice
The University of West Florida
Pensacola, FL12.2019
Skills
- Calm and Professional Under Pressure
- Communications Strategies
- Understanding Customer Needs
- Clear Written Communication Skills
- Strong Communication and Interpersonal Skills
Timeline
Member Service Representative
Navy Federal Credit Union
12.2021 - Current
Merchandise Coordinator
TJ Maxx, TJX Companies
10.2015 - 12.2021
Retail Sales Associate
Alvin's Island
01.2009 - 05.2011
Bachelor of Science - Criminal Justice
The University of West Florida
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