Elizabeth Mobley
Grovetown,GA
Summary
Dynamic Service Supervisor at Cintas with a proven track record in enhancing customer satisfaction and team performance. Skilled in conflict resolution and time management, I foster strong client relationships and drive continuous improvement. My commitment to training development and exceptional service delivery has consistently resulted in loyal clientele and operational efficiency.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Service Supervisor
Cintas
09.2023 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Completed weekly payroll for 5 hourly employees.
Route Service Sales Representative
Cintas
08.2020 - 08.2023
- Conducted regular vehicle maintenance checks to ensure safety and reliability during service routes.
- Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
- Supported fellow route service representatives by providing backup coverage during absences or vacations, ensuring seamless customer experiences.
- Streamlined delivery processes for improved efficiency and reduced delivery times.
- Adhered to all safety regulations while operating company vehicles to ensure a safe working environment for both employees and clients.
- Implemented effective time management strategies to maximize productivity during daily routes.
- Utilized strong negotiation skills to secure favorable pricing agreements with vendors, resulting in increased profit margins for the organization.
- Facilitated clear communication between customers and company management to resolve any issues or concerns quickly.
- Developed strong client relationships, resulting in repeat business and long-term partnerships.
- Managed inventory levels to ensure timely restocking of products and minimize shortages.
- Trained new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
- Completed daily pre- and post-trip vehicle inspections.
Restaurant Manager
Bonefish Grill
08.2018 - 08.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
High School Diploma -
Whitnall High School
Greenfield06-1998
Skills
- Service delivery
- Outstanding prioritization skills
- Client relations
- Conflict resolution
- Product knowledge
- Verbal and written communication
- Adaptability and flexibility
- Time management
- Customer service
- Training development aptitude
- Complaint handling
- Multitasking and organization
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 12 staff members.
Timeline
Service Supervisor
Cintas
09.2023 - Current
Route Service Sales Representative
Cintas
08.2020 - 08.2023
Restaurant Manager
Bonefish Grill
08.2018 - 08.2020
High School Diploma -
Whitnall High School
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