Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Moeller

Reno,NV

Summary

Highly efficient Satisfaction Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Reliable and upbeat Satisfaction Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Satisfaction Associate

Custom Ink
06.2012 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed over 50 points per day
  • Worked varied hours to meet seasonal and business needs

Customer Service

Copart
09.2011 - 06.2012
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Will Rodgers High School
Tulsa, Ok
06.1990

No Degree - Basic Courses

Tulsa Community College
Tulsa, OK

Skills

  • Product Knowledge
  • Sales Techniques
  • Customer Service Orientation
  • Production Support
  • Customer Needs Assessments
  • Interior and Exterior Displays
  • Order Management
  • Performance Improvement
  • Customer Relationship Management
  • Credit Card Transaction Processing
  • Time Management

Timeline

Satisfaction Associate

Custom Ink
06.2012 - Current

Customer Service

Copart
09.2011 - 06.2012

High School Diploma -

Will Rodgers High School

No Degree - Basic Courses

Tulsa Community College
Elizabeth Moeller