Elizabeth Molina
Houston
Summary
Dependable server that successfuly provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server and Bartender
Walk On's Sports Bistreaux
03.2022 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
The Toasted Yolk
03.2020 - 03.2021
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Sharky's On The Waterfront
03.2017 - 01.2020
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts -
Lone Star College System
Tomball, TX12.2024
Skills
- Stocking and Replenishing
- Special Dietary Requirements
- Quality Control
- Food and Beverage Pairings
- Food Preparation and Safety
- Menu Memorization
Certification
Texas Food Handler Certification
TABC Certification
Timeline
Server and Bartender
Walk On's Sports Bistreaux
03.2022 - 02.2024
Server
The Toasted Yolk
03.2020 - 03.2021
Server
Sharky's On The Waterfront
03.2017 - 01.2020
Associate of Arts -
Lone Star College System
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