Elizabeth Montanez
Round Lake Beach,IL
Summary
Customer service oriented professional who supports an overall positive patient experience by accurately and promptly entering, filling, and dispensing medications.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Associate
Walgreen's Pharmacy
Chicago, IL
04.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained compliance with health regulations while providing safe medication dispensing services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Exterior Operations Ambassador / Customer Service
Chicago Cubs Baseball Club
Chicago, IL
03.2023 - 02.2026
- Greet guests, scan tickets, accept payments, and direct customers to parking destination.
- Resolve issues, answer questions, and escalate unresolved issues to my supervisor or manager via walkie talkie.
- Block cars from leaving if pedestrians are crossing in front of our exits to ensure safety.
- Work as part of a team and interact effectively with diverse customers and staff members.
- Trained and mentored new team members on operational procedures and customer service standards.
Event Staff Volunteer
Safety Service Systems Inc.
Chicago, IL
08.2024 - 08.2024
- Promoted a positive atmosphere by actively engaging with participants and addressing their needs promptly.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere that set the tone for the rest of the event experience.
- Made sure guests had the correct wristband for their designated area.
- Observed to see if there was any line jumping for the shuttles.
Fulfillment Associate
The Spice House
Skokie, IL
10.2021 - 03.2023
- Located items needed for order, pulled products, checked order for accuracy, and prepared items for shipment.
- Entered data in system, completed cycle inventory counts, and worked efficiently to meet metrics.
- Maintained safe operating environment and worked in a timely manner in a fast-paced, high demand environment.
- Worked and communicated effectively in order to meet deadlines and solve problems.
Education
Associate of Science Degree - Health Sciences – Pharmacy Technician
Ultimate Medical Academy
Clearwater, FL04-2025
High School Diploma -
Carl Schurz High School
Chicago, IL06-2015
Skills
- Pharmacy Law & Ethics
- Knowledge of Top 200 Brand / Generic Drugs
- Customer Service
- RX Sig Codes & Abbreviations
- Medical Terminology
- Pharmaceutical Calculations
- Non-Sterile Compounding
- Pharmacology
- Drug & Dosage Interaction
- Supply & Inventory
- Insurance Authorizations / Claims
- Third Party Billing
- Data Entry
- HIPAA Compliance
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Inventory control
- Order fulfillment
- Sales transactions
Certification
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Pharmacy Technician License - 02/03/2026
Timeline
Pharmacy Customer Service Associate
Walgreen's Pharmacy
04.2025 - Current
Event Staff Volunteer
Safety Service Systems Inc.
08.2024 - 08.2024
Exterior Operations Ambassador / Customer Service
Chicago Cubs Baseball Club
03.2023 - 02.2026
Fulfillment Associate
The Spice House
10.2021 - 03.2023
Associate of Science Degree - Health Sciences – Pharmacy Technician
Ultimate Medical Academy
High School Diploma -
Carl Schurz High School