Elizabeth Montei Lopez

Department: Continuing Education

• Process student registrations, drops, and payment plans in Colleague system
• Collect and verify payments; explain and initiate eligible payment plan options
• Train new staff on registration procedures and systems
• Developed structured OneNote training manual with clickable table of contents
• Manage voicemail follow-up system ensuring same-day response
• Process tuition refund requests and maintain organized documentation
• Support Youth Academy, Massage Clinic, and Adult Education registrations
• Compile program data (ELA placement vs. attendance tracking) for departmental review
• Provide high-volume customer service via phone, email, and in person
• Ensure compliance with institutional policies and financial procedures

Department: Advising & Counseling

• Coordinated appointment scheduling and calendar management
• Resolved scheduling conflicts using effective problem-solving techniques
• Trained new staff on scheduling protocols
• Delivered professional front-desk support and student assistance

Department: Learning Enrichment & College Readiness

• Provided administrative support in high-traffic academic office
• Administered placement testing and ensured testing integrity
• Maintained student records and attendance tracking
• Trained new employees on office systems and procedures
• Assisted with process improvements and office organization

• Supported faculty and staff with document management and clerical projects
• Created campus communications and informational materials
• Assisted students with technology and general inquiries