Elizabeth Montero
Fort Lauderdale,FL
Summary
Versatile Customer Services and Sales Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 10 years of experience in sales and customer relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Performance Manager
Great HealthWorks
10.2017 - 06.2021
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Led teams to drive results and meet production, quality and safety goals.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Developed, tracked and analyzed variance of key performance measurements.
- Managed quality control process to drive accuracy of performance inputs.
- Worked with technical resources to conduct root cause analysis and prevent future issues.
- Leveraged analytical tools to provide insight and enhance performance.
- Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Sales Manager
Convergys
08.2010 - 10.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Education
No Degree - Bussiness Administration
La Guardia Community Colllege
Queens, NYBachelor of Arts - Hotel, Motel, And Restaurant Management
Unapec
Dominican RepublicSkills
- Client Satisfaction
- Customer Inquiries
- Microsoft Excel
- Strategic Decision-Making
- Salesforce Administration
- Customer Loyalty
- Professional Relationships
- Incentive Planning
- Sales Expertise
- Call Center Operations
- High-Volume Environments
Accomplishments
- Supervised team of over 25 staff members.
- Achieved the highest positions by completing sales goals with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Performance Manager
Great HealthWorks
10.2017 - 06.2021
Sales Manager
Convergys
08.2010 - 10.2017
No Degree - Bussiness Administration
La Guardia Community Colllege
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Unapec
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