Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Hi, I’m

ELIZABETH MOODY

Miami,FL
ELIZABETH MOODY

Summary

Results-driven Customer Relationship Manager with a proven track record in enhancing customer satisfaction and driving revenue growth. Experienced in team management, stakeholder relationship cultivation, and strategic business plan implementation. Proficient in social media marketing, market analysis, and customer service. Fluent in English and Spanish. Excited about utilizing skills to effectively engage with customers and support the company mission. Experienced in providing comprehensive support for diverse product lines, ensuring customer satisfaction and system functionality. Utilizes problem-solving skills and technical knowledge to efficiently address and resolve issues. Maintains high customer satisfaction through clear communication and effective troubleshooting. Diligent employee with a solid background in providing exceptional product support and resolving customer issues effectively. Proficient in diagnosing technical problems and implementing efficient solutions. Demonstrated expertise in managing customer relations and delivering high-quality service consistently. Experienced in designing user interfaces that enhance user engagement and satisfaction. Utilizes design thinking and user research to inform design decisions. Knowledgeable in creating seamless user journeys and intuitive navigation structures.

Overview

8
years of professional experience
1
Certification

Work History

ClubReady LLC

Product Support Specialist
01.2025 - Current

Job overview

  • Increased knowledge base usage by creating detailed articles on common product issues and solutions.
  • Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
  • Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
  • Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
  • Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
  • Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
  • Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
  • Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
  • Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
  • Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.

Next Level Fitness Solutions

Customer Service and Sales Representative
03.2023 - 03.2024

Job overview

  • As a Customer Service and Sales Representative, responsible for engaging with customers, providing assistance and information on products and services, processing sales transactions, and resolving customer inquiries and concerns while working closely with the CEO
  • Managed and motivated a team of 17, fostering a high-performance culture
  • Boosted profitability and market share through strategic business planning
  • Enhanced operational efficiency and customer satisfaction via process improvements
  • Cultivated strong relationships with stakeholders to drive business growth
  • Leveraged market analysis to identify and seize growth opportunities
  • Delivered excellent customer service through various platforms of communication
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

YogaSix

Social Media Marketing Manager
02.2022 - 03.2024

Job overview

  • As a Social Media Marketing Manager, responsibilities included creating content calendars, managing social media accounts, and analyzing performance metrics
  • Developed and implemented strategies to increase engagement and reach
  • Implemented paid advertising campaigns to drive traffic and generate leads
  • Orchestrated robust social media strategies to bolster brand visibility and engagement
  • Spearheaded content creation for social media accounts, optimizing campaigns based on performance metrics
  • Fostered cross-functional collaboration for successful social media campaigns aligned with business goals
  • Executed market research and competitor analysis to unearth trends and pioneer innovative marketing initiatives
  • Remote
  • Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Increased website traffic through effective content creation and search engine optimization strategies.
  • Established relationships with industry influencers for mutually beneficial collaborations and exposure opportunities.

Belear LLC

General Manager
01.2017 - 03.2024

Job overview

  • As a General Manager I oversaw the daily operations of the customer service team and ensured excellent support to clients, increasing revenue by 30% in one month while working closely with the CEO and COO
  • Implemented strategies to improve customer satisfaction, resolve issues efficiently, and grow revenue and customer retention
  • Steered daily operations and a team of 18, ensuring peak productivity and quality
  • Formulated and executed business plans, boosting profitability and market share
  • Enhanced operational efficiency, customer satisfaction, and team engagement through process improvements
  • Built and nurtured key stakeholder relationships, including clients, vendors, and partners
  • Remote
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Union General Hospital

Front Office Manager
01.2018 - 01.2022

Job overview

  • Revamped office procedures to elevate customer service quality
  • Spearheaded initiatives that boosted client satisfaction by 20%
  • Exhibited strong leadership skills in overseeing office operations
  • Managed a team of 5, driving efficiency and reducing customer wait time by 30%
  • Managed office supplies inventory and placed orders as needed
  • Assisted in coordinating office events and meetings
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Coached employees through day-to-day work and complex problems.

Education

Lipscomb University
Nashville, TN

Art Therapy from Psychology
01.2020

University Overview

  • Dean's List Each Year
  • 4.0 GPA


Coursea
Florida

from UX/ UI Design
12-2024

Skills

  • Prospective client engagement
  • Market competitor assessment
  • Content strategy implementation
  • Customer interaction management
  • Industry trend evaluation
  • Consumer insights research
  • External optimization methods
  • Digital advertising management
  • SEO strategy development
  • Digital marketing strategy
  • Online communication representative
  • Strategic lead identification
  • Statistical analysis
  • Zendesk proficiency
  • ClubReady software proficiency
  • Network troubleshooting
  • Remote support
  • Telephone support
  • Hardware troubleshooting
  • Wireframing and prototype design
  • Figma proficiency
  • Design thinking
  • Responsive design
  • Usability and accessibility

LANGUAGES

English Native
Spanish Proficient

Certification

  • Licensed UX/UI Designer - 2024

Timeline

Product Support Specialist

ClubReady LLC
01.2025 - Current

Customer Service and Sales Representative

Next Level Fitness Solutions
03.2023 - 03.2024

Social Media Marketing Manager

YogaSix
02.2022 - 03.2024

Front Office Manager

Union General Hospital
01.2018 - 01.2022

General Manager

Belear LLC
01.2017 - 03.2024

Lipscomb University

Art Therapy from Psychology

Coursea

from UX/ UI Design

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