Chloe Quintana
Statesboro,GA
Summary
Dynamic leader with a proven track record at Marriott, enhancing team competencies and guest satisfaction. Expert in performance management and employee training, demonstrating critical thinking and organizational skills. Achieved significant improvements in operational efficiency and customer service excellence, with a focus on strategic problem-solving and team support.
Overview
5
5
years of professional experience
Work History
Server
Prime 255 on Granby
Norfolk, VA
11.2022 - 06.2023
- Consistently met and exceeded customer service expectations.
- Handled client order submissions seamlessly.
- Maintained customer satisfaction through accurate and prompt deliveries.
- Processed payments efficiently.
- Enhanced employee competencies through various training modules.
Housekeeping Manager
Marriott
Virginia Beach, VA
10.2021 - 10.2022
- Performed quality control inspections for guest rooms and public areas.
- Supervised, trained, evaluated and scheduled staff of 40 housekeepers daily.
- Ensured compliance with safety regulations and health codes.
- Maintained accurate records of supplies and equipment inventory.
Assistant Manager
Burger King
Statesboro, GA
05.2019 - 10.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
Shift Manager
Pizza Hut
Statesboro, GA
05.2018 - 05.2019
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Education
G.E.D. -
01.2020
Skills
- Team member support
- Performance Management
- Employee Training
- Critical thinking ability
- Self-motivated
- Computer skills
- Skilled in maintenance and organization
References
References available upon request.
Timeline
Server
Prime 255 on Granby
11.2022 - 06.2023
Housekeeping Manager
Marriott
10.2021 - 10.2022
Assistant Manager
Burger King
05.2019 - 10.2021
Shift Manager
Pizza Hut
05.2018 - 05.2019
G.E.D. -
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