Elizabeth Mora
Phoenix,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Mountain Park Health Center
Glendale, AZ
01.2024 - Current
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Open Door Family Medical Centers
Mount Kisco, NY
08.2016 - Current
- Assist providers with exams and minor in-office procedures.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as vitals; blood pressure and weight, height, temperature, Oxygen, pulse.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Verified patient insurance coverage and collected required co-payments.
Sales Lead Keyholder
Sur La Table
White Plains, NY
12.2012 - 08.2016
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained, coached and mentored new sales associates for maximum performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Opened inventory boxes and restocked shelves
- Trained and mentored new employees
- Completed store opening and closing procedures
Family Nanny
Shah Family
White Plains, NY
02.2012 - 01.2013
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Played games and read books to young children.
- Taught child everyday skills and language
- Played games, worked on puzzles, and read books to young children
- Assisted with light housekeeping duties as well as running errands
- Established and maintained safe play environment for children
Education
Certified Clinical Medical Assistant -
Southern Westchester BOCES
Harrison, NY06.2016
High School Diploma -
White Plains Senior High School
White Plains, NY06.2009
Skills
- EMR
- Front desk operations
- Checking patient details
- Appointment scheduling
- Insurance Verification
- Referral tracking
- CPR certified
- Venipuncture/Capillary collection
- Specimen collection
- Spirometry
- EKG
- Stock and replenishing supplies
- Assisted in new employee training
- Time management
- Using centrifuge
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Mountain Park Health Center
01.2024 - Current
Medical Assistant
Open Door Family Medical Centers
08.2016 - Current
Sales Lead Keyholder
Sur La Table
12.2012 - 08.2016
Family Nanny
Shah Family
02.2012 - 01.2013
Certified Clinical Medical Assistant -
Southern Westchester BOCES
High School Diploma -
White Plains Senior High School