Elizabeth Morales
Tyngsboro,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Serice Desk Associate
Home Depot
10.2020 - Current
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Greeted guests entering and exiting facility.
- Completed cashier and point of sale operations.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Substitute Teacher
City Of Lowell School Department
10.2017 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Incorporated technology into learning to enhance student engagement and learning.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Followed lesson plans designed by absent teachers.
- Monitored student performance and provided feedback to inform instruction.
- Monitored student behavior and administered discipline as needed.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Developed creative instructional strategies to keep students engaged and motivated.
- Collaborated with other educators to plan and review instruction.
Paraprofessional
City Of Lowell
10.2015 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Administered tests and assessments to evaluate student progress and performance.
- Supervised students on field trips for safety and proper behavior in public settings.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Organized and led practice, research and lab assignments.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Helped teacher prepare instructional material and displays.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Developed and implemented strategies to improve student engagement.
- Collaborated with instructors to develop engaging lesson plans.
- Helped teachers manage bus loading and unloading.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Laminated teaching materials to increase durability under repeated use.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Graded and provided feedback on assignments.
Firefighter
City Of Lowell
12.2001 - 10.2016
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Developed and implemented fire safety plans to increase preparedness and rapid response.
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Assisted with regular maintenance of firefighting equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Prepared incident reports detailing personnel, location and results of each call.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Assisted in prevention of fires through public education programs.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Evaluated areas after containing fires to identify and suppress hot spots.
Education
Associate of Science - Criminal Justice
Middlesex Community College - Bedford
Bedford, MA05.1997
High School Diploma -
Franklyn K. Lane High School
Queens, NY06.1989
Skills
- Consultative Sales Approach
- Problem-Solving Skills
- Supply Replenishment
- Posting Charges
- Front Desk Operations
- Cash Handling
- Lobby Auditing
- Credit and Cash Payments
- Credit Card Transaction Processing
- Time Management
- Sales Expertise
- Automated Telephone Systems
- POS Inventory System Operation
- Staff Maintenance
- Safety and Security Procedures
- Professional Relationships
- Office Meetings
- Staff Assignments
- Store Merchandising
- ASI Front Desk
- Customer Service
- Process Payments
- Operational Efficiency
- Special Assignments
- Customer Interaction
- Transaction Processing
- Listening Skills
- Customer Accounts Management
Languages
Spanish
Native or Bilingual
Timeline
Serice Desk Associate
Home Depot
10.2020 - Current
Substitute Teacher
City Of Lowell School Department
10.2017 - Current
Paraprofessional
City Of Lowell
10.2015 - Current
Firefighter
City Of Lowell
12.2001 - 10.2016
Associate of Science - Criminal Justice
Middlesex Community College - Bedford
High School Diploma -
Franklyn K. Lane High School
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