Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

ELIZABETH MORALES

Summary

Dynamic and dependable professional with a friendly demeanor and strong communication skills, honed at different positions of work. Proven ability to enhance customer loyalty through exceptional service and attention to detail. Skilled in managing time effectively and fostering teamwork, while adept at, customer service and satisfaction through careful listening and communication and thoroughness.

Overview

2026
2026
years of professional experience

Work History

Barista

Nordstrom's
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Promoted additional items with beverages, increasing store sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Assistant

VCA Animal Hospital
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.

Barista/Cashier

UCSD Medical Center
08.2015 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

No Degree - Business

Winston Salem State
North Carolina
01-1993

Associate of Arts - Business

Grossmont College
El Cajon, CA
06-1986

Skills

  • Friendly, positive attitude

  • Teamwork and collaboration

  • Time management

  • Attention to detail

  • Excellent communication

  • Critical thinking

  • Cash handling

  • Exceptional customer service

  • Decision-making

Interests

  • Enjoy participating in [activity] for overall physical and mental well-being
  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Adventure Travel
  • Politics

Timeline

Barista/Cashier

UCSD Medical Center
08.2015 - Current

Barista

Nordstrom's

Assistant

VCA Animal Hospital

No Degree - Business

Winston Salem State

Associate of Arts - Business

Grossmont College

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