Elizabeth Morales-Silva
CA
Summary
Detail-oriented Assistant with a hands-on approach and strong energy to fulfill task-based requirements. Reliable and efficient in streamlining background operations while maintaining a team-oriented focus. Proven ability to manage multiple projects and meet concurrent deadlines effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant/Account Executive - Payables and Receivables
The Regenerative Sports & Spine Institue
Sherman Oaks, CA
10.2024 - 05.2025
- Gathered and sorted data for reports and files.
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Followed all safety protocols when handling hazardous materials.
- Scheduled appointments and managed patient flow to minimize wait times.
- Adhered to HIPAA guidelines regarding patient privacy.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Attended client meetings to take notes on progress or changes needed to be made in cases.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Conducted research on various topics to assist in decision-making and project planning.
- Performed calendar management and scheduling of appointments for the executive.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Examined customer payment history and coordinated collections arrangements.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Implemented payment reminder system to decrease outstanding receivables.
Medical Assistant/Assistant Manager
Armstrong Urgent Care & Walk-in Clinic
Clovis, CA
12.2021 - 09.2024
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Documented notes during patient visits.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Processed orders for medical supplies and lab equipment.
- Scheduled appointments for patients via phone and in person.
- Administered medications under physician's supervision.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Organized charts, documents and supplies to maintain team productivity.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Optometrist Assistant
United Health Centers
Mendota, CA
07.2023 - 10.2023
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Supported administrative staff by processing payments.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Handled general office duties to support administrative staff during peak hours.
Education
Medical Assistant - Health Care
San Joaquin Valley College
Fresno, CA12-2021
High School Diploma -
Firebaugh High School
Firebaugh, CA06-2017
Skills
- Data entry and management
- Patient scheduling
- Medical record administration
- Laboratory specimen handling
- Regulatory compliance
- Customer service and support
- Team collaboration
- Time management
- Conflict resolution
- Communication skills
- Safety protocols
- Spreadsheet management
- File and record keeping
- Correspondence handling
- Problem solving
- Administrative tasks
- Adaptability and flexibility
- Multitasking abilities
- Clerical support
- Positive professionalism
- Excel proficiency
- Event coordination
- Database management
- Teamwork dynamics
- Online research skills
- Written communication proficiency
- Multi-line phone operation
- Email correspondence management
- Filing and data archiving strategies
- Attention to detail
- Positive attitude
- Vital signs assessment
- HIPAA compliance
Accomplishments
- 4.0 Student
Certification
- BLS
- Medical Assistant
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant/Account Executive - Payables and Receivables
The Regenerative Sports & Spine Institue
10.2024 - 05.2025
Optometrist Assistant
United Health Centers
07.2023 - 10.2023
Medical Assistant/Assistant Manager
Armstrong Urgent Care & Walk-in Clinic
12.2021 - 09.2024
Medical Assistant - Health Care
San Joaquin Valley College
High School Diploma -
Firebaugh High School