Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ELIZABETH MORENO

Maywood,CA

Summary

Offering solid foundation in business principles and passion for client management and relationship building. Brings ability to quickly learn industry-specific knowledge and develop effective account management strategies. Skilled in strategic planning, customer engagement, and performance optimization. Strong focus on team collaboration, adaptability, and achieving results.

Overview

13
13
years of professional experience

Work History

Account Manager - Supervisor

Five Four Group LLC
08.2019 - Current
  • Developed strong relationships and increased client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Managed multiple high-value accounts, ensuring timely delivery of services and products.
  • Warehouse management and planning - delegate and manage Special Projects and requests for brands
  • Request and coordinate temporary workers from the agency on high volume order processing days to support the warehouse fulfillment
  • Respond to incoming emails, texts, and calls on a range of topics including: order details and tracking, shipping issues, inventory, special requests, and general account questions or concerns
  • Set appropriate and realistic expectations with clients
  • Coordinate inbound / outbound shipments
  • Work closely with management to ensure that employees perform tasks that align with company goals
  • Assist in employee performance assessments, direction, support, decision-making and problem resolution
  • Manage operations in the absence of management
  • Onboarding with new client accounts

Customer Service

ATC INTERNATIONAL
05.2018 - 08.2019


  • Account management - managed client accounts for order processing and dispatching
  • Coordinated special projects for warehouse to complete upon client request
  • Inventory management - adjustments according to shortages, inbounds, outbound, and special projects
  • Oversee returns processing
  • Inbound / Outbound planning and scheduling
  • Route orders according to routing guides
  • Provided exceptional customer service, resolving complex issues promptly and effectively.

Data entry

DLC Laboratories, Inc
09.2011 - 05.2018
  • Administrative, production and laboratory support
  • QC incoming packaging and raw materials - release or reject incoming material based upon specification analysis
  • Updating and maintaining SOP
  • Document and batch records control - assisting with FDA inspections
  • Data entry - logged incoming material and specification test results into computer programs and log books
  • Inventory control of packaging and raw materials
  • Communication between departments for production planning and coordination
  • File management of specification forms and record keeping

Education

Long beach city college
Long Beach, CA
01.2025

High School Diploma -

South gate senior high school
South Gate, CA
01.2011

Skills

  • Operations
  • Inventory management
  • Relationship building and management
  • Documentation and reporting
  • Team Training
  • Project management
  • Marketing
  • Fluent English and Spanish
  • Attention to detail
  • Ability to work under pressure
  • Time management
  • Problem solving

Languages

English
Spanish

Timeline

Account Manager - Supervisor

Five Four Group LLC
08.2019 - Current

Customer Service

ATC INTERNATIONAL
05.2018 - 08.2019

Data entry

DLC Laboratories, Inc
09.2011 - 05.2018

High School Diploma -

South gate senior high school

Long beach city college

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ELIZABETH MORENO