ELIZABETH MORGAN
Undergraduate Student
Wylie,United States
Summary
Undergraduate Student at Tulane University bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in customer service, problem-solving skills, and ability to quickly learn new processes.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Student Worker - Cataloging and Metadata
Howard Tilton Memorial Library
New Orleans, United States
06.2022 - Current
- Organized library catalog, supplies, equipment and records.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Collected and analyzed statistics on program data and usage using Excel.
- Classified and coded different types of materials according to library policies and organizational standards.
- Notified supervisors when major equipment repairs were needed.
- Received and processed stock into inventory management system.
Desk Services Coordinator
Tulane Housing & Residence Life
New Orleans, LA
08.2020 - Current
- Issued hard keys and temporary cards to students in compliance with university policies
- Utilized organization's computer system to look up and record information concerning student accounts
- Answered incoming calls and assisted individuals with questions
- Directed individuals on usage and benefits of self-service tools
- Provided solutions and recommendations using an empathetic approach and demeanor
- Validated data and resolved problems related to system-generated information
- Responded to inquiries and requests for assistance from students and staff members
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals.
- Analyzed account information to improve and optimize customer relations.
- Maintained confidentiality of information regarding clients and company.
Summer Assistant
Tulane University Housing And Residence Life
New Orleans, LA
05.2022 - 08.2022
- Issued hard keys and temporary cards to students in compliance with university policies.
- Utilized organization's computer system to look up and record information concerning student accounts.
- Worked on-duty for assigned summer conferences to assist with issues outside of business hours.
- Provided front desk coverage during business hours and professional, friendly customer service at a residence hall front desk.
- Performed receptionist duties at the residence hall desk, including answering telephone calls; routing messages; and responding to routine questions/inquiries from staff, students, and conference guests.
- Assisted in coordinating conference and summer housing student check-in and check-out and occupancy management.
- Operated vehicles and equipment with correct procedures to promote passenger and property safety.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
Bachelor of Arts - History & Political Science
Tulane University
New Orleans, LA 05.2019 - Current
Skills
Recordkeeping
Creative problem solving
Support services
Microsoft desktop applications
Telephone and front desk reception
Proficiency in Alma
Attention to Detail
Excellent Communication
Data Entry
Timeline
Student Worker - Cataloging and Metadata
Howard Tilton Memorial Library
06.2022 - Current
Summer Assistant
Tulane University Housing And Residence Life
05.2022 - 08.2022
Desk Services Coordinator
Tulane Housing & Residence Life
08.2020 - Current
Bachelor of Arts - History & Political Science
Tulane University
05.2019 - Current