Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Morgan

Elizabeth Morgan

Dalton, GA.30720

Summary

Dynamic professional with a proven track record at Mapco, excelling in fast-paced environments. Recognized for exceptional customer service and strong problem-solving abilities, I have great people skill. My adaptability and effective communication fostered teamwork, driving operational efficiency and ensuring timely project completion.

Overview

22
22
years of professional experience

Work History

CSL

Mapco
07.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

LTO Operator

Shaw
10.2020 - 07.2022
  • Demonstrated flexibility in adapting to changing work priorities, ensuring timely completion of critical assignments.
  • Consistently met deadlines for shipments by efficiently managing time-sensitive tasks in a fast-paced environment.
  • Conducted routine inspections of LTO equipment to identify potential issues before they escalated into costly repairs.
  • Implemented new inventory tracking system that reduced errors and increased accuracy in stock management.
  • Increased warehouse safety by adhering to strict LTO guidelines and maintaining a clean work environment.
  • Enhanced production efficiency by implementing improved LTO operating procedures.
  • Proactively communicated with supervisors regarding any potential delays or challenges encountered during daily operations.
  • Maintained compliance with all OSHA regulations, ensuring a safe working environment at all times.
  • Promoted positive workplace culture through open communication and teamwork among staff members.
  • Regularly participated in continuous improvement initiatives aimed at enhancing operational performance.
  • Streamlined loading and unloading processes for faster turnaround times in the warehouse.
  • Expedited order fulfillment with accurate inventory management and efficient pallet organization.
  • Coordinated closely with quality control personnel to ensure adherence to established standards.
  • Assisted in training new employees on proper LTO operation, safety protocols, and warehouse procedures.
  • Optimized storage space utilization, reorganizing product placement for easy access.
  • Collaborated with team members to improve overall workflow and increase productivity levels.
  • Supported cross-functional teams during peak business periods, assisting with various warehouse tasks as needed.
  • Reduced equipment downtime by performing regular maintenance and preventative repairs.
  • Maintained detailed records of equipment usage, maintenance activities, and inventory transactions for accurate reporting purposes.
  • Contributed to cost savings through energy-efficient driving practices while operating LTO equipment.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Checked items against documentation for accuracy.
  • Updated tracking systems to document movements and determine proper area for storage.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Weighed materials or products to record weight or other production data on tags or labels.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Promoted operational efficiency by maximizing loads on each transfer.
  • Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
  • Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
  • Used equipment such as Type and Type to process excess materials and support recycling efforts.

Management Trainee

Elrod's Laundromat
03.2020 - 10.2021
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
  • Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Handled day-to-day customer or client questions via telephone or email.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Described product to customers and accurately explained details and care of merchandise.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Enhanced team performance by implementing effective communication strategies within the group.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Enhanced customer satisfaction with introduction of customer feedback system, allowing for quick resolution of issues and improvements in service quality.
  • Boosted sales performance by designing and implementing rigorous training program for sales team.
  • Streamlined reporting processes to ensure timely and accurate financial reporting, supporting strategic decision-making.
  • Enhanced team productivity by leading weekly strategy meetings to refine project approaches and streamline workflows.
  • Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.
  • Improved operational efficiency with implementation of new inventory management system.
  • Improved product quality by overseeing implementation of stricter quality control measures.
  • Fostered positive work environment by initiating mentorship program for new hires, enhancing team cohesion and reducing turnover rates.
  • Strengthened client relationships, regularly communicating project updates and addressing concerns promptly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.

Cleaning and Cargiver Owner

Cleaning Fairies
01.2003 - 05.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Bachelor In Architectural Science - Criminal Justice

University of Chattanooga
Chattanooga, TN
05.2009

GED - General Studies

Chattanooga State Community College
Chattanooga, TN
05.2001

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

CSL

Mapco
07.2022 - Current

LTO Operator

Shaw
10.2020 - 07.2022

Management Trainee

Elrod's Laundromat
03.2020 - 10.2021

Cleaning and Cargiver Owner

Cleaning Fairies
01.2003 - 05.2020

Bachelor In Architectural Science - Criminal Justice

University of Chattanooga

GED - General Studies

Chattanooga State Community College

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Elizabeth Morgan