Elizabeth Morris

• Fostered relationships with vendors to promote positive working relationships.
• Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
• Scheduled and facilitated meetings between project stakeholders to discuss schedules, training and conflicts.
• Maintained project deadlines by coordinating with vendors and internal divisions.
• Maintained open communication by presenting regular updates to Administration on project status, progress and any technical problems.
• Built successful project training plans covering objectives, resources and staffing to meet schedules.
• Identified and resolved operational issues with product manufacturers.
• Assessed student needs to develop effective training plans.
• Recognized and tapped talented staff to fill key positions and maximize productivity.

• Managed Police Communications Division 24/7/365 daily operations.
• Oversaw team of 37 employees and provided training focused on maximizing overall performance to meet State and National performance mandates.
• Maintained meticulous employee records to accurately track attendance and performance.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Implemented policy changes and collaborated with Administration to formulate new policies, procedures, and Division goals.
• Discovered and resolved complex employee issues which impacted successful Division operations, employee engagement, and retention.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Reviewed employment applications and interviewed applicants to evaluate work history and other qualifications.
• Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
• Updated training processes by reviewing existing documentation, leveraging feedback from subordinates, and working with the Training and Supervisory teams.
• Coordinated ongoing technical training and personal development classes for staff members.
• Ordered supplies and allocated resources to personnel based on need.

• Supervised day-to-day operations of the communications center during assigned shift, monitored staffing levels, received and interpreted calls for service; prioritized and dispatched Police, Fire, and EMS resources.
• Supervised and directed activities of staff including employee selection, work assignments, and performance evaluations.
• Placed emphasis on employee development and mentorship.
• Built cohesive working relationships with Patrol Lieutenants and participated in new Sergeant Orientations.
• Assisted with complaint resolution and recommended disciplinary actions.
• Established schedules and methods for providing emergency dispatch services, identified needs and allocated appropriate resources.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
• Recommended and assisted in the implementation of objectives and procedures and implemented approved policies and procedures.
• Administered and updated training programs, provided or coordinated staff training, and worked with employees to correct deficiencies.
• Complied with Subpoena Duces Tecum, and testified as needed.
• Maintained knowledge of file maintenance and CAD backbone.
• Assigned to NextGen911 project.
• Responsible for DOJ CLETS certification of all Police Department personnel
• Enhanced supervisory and leadership abilities by working closely with Assistant Communications Manager.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.

• Received, identified, logged, and prepared telephone requests for assistance; provided information to callers; referred calls to other appropriate agencies.

• Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness.
• Dispatched proper equipment on emergency calls, and performed and maintained updates of unit statuses via CAD and 2-way radio.
• Assigned incident numbers to occurring events.
• Assisted in the recruitment and training of new personnel. Prepared and updated training manuals and training directives. Performed daily testing and completed daily evaluation reports for trainees.
• Acted in the capacity of a first-level supervisor to all trainees and public safety dispatchers in the absence of a shift supervisor.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Received, identified, logged, and prepared telephone requests for assistance; provided information to callers; referred calls to other appropriate agencies.

• Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness.
• Dispatched proper equipment on emergency calls, and performed and maintained updates of unit statuses via CAD and 2-way radio.
• Assigned incident numbers to occurring events.
• Assisted in the recruitment and training of new personnel. Prepared and updated training manuals and training directives. Performed daily testing and completed daily evaluation reports for trainees.
• Maintained 'Due Diligence Warrant Book', ensuring service of active warrants within the City limits.
• Data entry into the RMS system.
• Acted in the capacity of a first-level supervisor to all trainees and public safety dispatchers in the absence of a shift supervisor.
• Received, processed, and searched inmates brought to the facility.
• Processed booking paperwork; performed live-scan fingerprint identification.
• Monitored inmate status on an hourly basis.
• Provided meals, showers, and personal items to inmates.
• Processed bail and court paperwork.