Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Mueller

Barrington Hills,IL

Summary

Organized Mortgage Loan Officer with 15 years of experience. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.

Overview

13
13
years of professional experience

Work History

Mortgage Loan Officer

Key Mortgage Services
09.2022 - Current
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Explained different types of loans pertaining to client situations.
  • Fielded customer complaints and provided solutions.

Loan Originator

PrimeLending
06.2021 - 09.2022
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Collected information from banks, institutions and employers to assess applicant eligibility.

Certified Notary Signing Agent

Fidelity National Title
06.2015 - 05.2021
  • Checked documents and identifying credentials for all parties.
  • Administered oath to document signers to obtain affirmation of truth.
  • Updated journal with names and dates for permanent record.
  • Looked for signs of fraud or coercion and refused notarization.
  • Met with clients in [Type] environment to witness signings.
  • Supported timely and accurate administrative task completion.

Processor/Loan Analyst

Priority 1 Mortgage LLC
08.2018 - 12.2020
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Loan Processor

Regency Financial
03.2013 - 11.2015
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Reviewed financial statements and contacted institutions and customers to clarify details.

Education

High School Diploma -

Hoffman Estates High School
Hoffman Estates, IL
05.1991

Skills

  • Business Correspondence
  • Administrative Management

Languages

Spanish
Native or Bilingual

Timeline

Mortgage Loan Officer

Key Mortgage Services
09.2022 - Current

Loan Originator

PrimeLending
06.2021 - 09.2022

Processor/Loan Analyst

Priority 1 Mortgage LLC
08.2018 - 12.2020

Certified Notary Signing Agent

Fidelity National Title
06.2015 - 05.2021

Loan Processor

Regency Financial
03.2013 - 11.2015

High School Diploma -

Hoffman Estates High School

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Elizabeth Mueller