Elizabeth Mueller
Cherry Hill,NJ
Summary
With strong analytical, communication, customer oriented, Microsoft Office, and time-management skills, I am eager to contribute to your team's success and further develop my own professional skills. As a detail-oriented individual with a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. I have been recognized for taking proactive approaches to identifying and addressing issues, with focus on optimizing processes, supporting team objectives, and an all-around commitment to excellence.
Overview
1
1
year of professional experience
Work History
Student Ambassador
Quinnipiac University Admissions
09.2024 - Current
- Lead campus tours for groups of 5-30 prospective students multiple times a week
- Collaborated with other departments to promote student engagement
- Work alongside 50+ co-workers in the Admissions Department as well as other departments to host and run events for prospective students such as open houses, admitted student days, etc.
- Participate in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos
- Develop in-depth knowledge of university resources and services and promote to prospective students
- Distributed mail, filed documents, and answered telephone calls
- Gained valuable public speaking experience through regular presentations to diverse audiences about the benefits of attending the university
- Developed essential leadership skills through participation in specialized training programs and workshops offered by the university
Customer Service Representative
Nothing Bundt Cakes
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge of 15 rating products to provide informed recommendations based on individual customer needs.
- Assisted multiple customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to 2 new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Followed and maintained all food safety guidelines
Server Assistant
Carrabba's Italian Grill
05.2024 - Current
- Refilled drinks and condiments and restocked serving areas to minimize delays
- Contributed to a positive team environment by working cooperatively with 15+ fellow server assistants and other restaurant staff members
- Communicated customer needs clearly to kitchen staff for fast, accurate orders
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables
- Complied with all food safety and sanitation regulations to reduce restaurant risks
- Streamlined service efficiency, assisting servers with up two food deliveries at a time and urgent customer requests
- Promoted menu items and specials to guests, contributing to increased sales of featured dishes
Education
Bachelor of Science - Double Major in Applied Business And Marketing
Quinnipiac University
Hamden, CT05.2028
Skills
Customer Engagement
Relationship Management
Social Media Promotion
Public Speaking
Decision-Making
Customer Service
Report Writing
Product and Service Promotion
Research proficiency
Promotions, Advertising, Marketing
Microsoft Excel, Powerpoint, etc
Timeline
Student Ambassador
Quinnipiac University Admissions
09.2024 - Current
Server Assistant
Carrabba's Italian Grill
05.2024 - Current
Customer Service Representative
Nothing Bundt Cakes
05.2023 - Current
Bachelor of Science - Double Major in Applied Business And Marketing
Quinnipiac University
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