ELIZABETH MULDER
VOLGA,SD
Summary
Customer service professional with extensive experience in housing, hospitality, and client relations. Demonstrates a strong ability to enhance service delivery and operational efficiency, exemplified by empowering individuals and achieving high guest satisfaction across various events.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Executive Sous Chef
Oak View Group
Brookings, USA
10.2023 - Current
- Cultivated culinary excellence by developing and refining 10+ innovative menus that consistently align with OVG's superior quality standards while enhancing patron satisfaction; meticulously monitored food production to ensure adherence to recipe specifications, portion controls, and timely delivery.
- Orchestrated food service delivery for 10+ events, ensuring 95% positive guest satisfaction with timely and stylish setups.
- Achieved budgeted food cost targets through streamlined portioning and efficient inventory rotation, resulting in 15% reduction in food waste and increased profitability for public food events.
- Streamlined kitchen record-keeping and maintained accurate food inventories to enhance operational efficiency; organized employee work schedules to ensure optimal coverage and boost team morale.
Housing Stabilization Coach
Inter-Lakes Community Action Partnership
Brookings, USA
01.2022 - 10.2023
- Empowered over 200 individuals and families to secure and sustain lasting housing solutions through dedicated case management and resource navigation.
- Coordinated over 3000 individual referrals to secure vital community services, passionately advocated for client needs, and successfully navigated roadblocks, significantly improving client access to support.
- Evaluated client and family situations through insightful interviews, uncovering barriers and enabling tailored solutions for enhanced well-being.
- Conducted comprehensive housing inspections, achieving 30% improvement in compliance across 50 units with local, state, and federal standards.
- Ensured 100% compliance with federal and local grant regulations, overseeing responsible administration of 9 individual grant sources.
- Developed onboarding and training program for new Community Service Workers, improving employee retention by 20% and service delivery through interactive learning sessions.
- Coordinated 10 engaging community workshops focused on specific programs, successfully educating over 200 attendees on available services and fostering stronger community involvement.
Customer Service Representative
OLM Food Solutions
Sioux Falls, USA
09.2019 - 03.2020
- Drove exceptional 3rd party account management by efficiently processing weekly vendor orders, optimizing delivery routes for timely service, and swiftly resolving customer inquiries, resulting in heightened satisfaction and streamlined operations.
- Resolved 15+ conflicts weekly through effective communication via phone, email, and messaging, fostering smoother workflow and enhancing team collaboration.
- Facilitated cross-departmental collaboration at Orion Landmark, resolving challenges and improving operational efficiency through strategic service solutions.
Hospitality Management
Pavilion Bar & Grill
South Dakota, USA
03.2009 - 08.2019
- Increased health score by 18 points in 3 months, ensuring compliance and optimizing restaurant operations through effective health-safety programs.
- Managed daily restaurant operations, enhancing efficiency through implementation of health and safety programs.
- Secured front and back-of-house management positions at 5 establishments, elevating team performance and enhancing service ratings.
Marketing Director, Interim
Sioux Falls Area Humane Society
Sioux Falls, USA
06.2008 - 03.2009
- Coordinated eleven fundraisers, generating $56,000 for care of shelter pets in three months.
- Coordinated 10 major events, increasing fundraising efforts by 30% through targeted advertising and volunteer engagement.
- Developed marketing strategies to promote animal adoption and community engagement.
- Managed social media campaigns to raise awareness for shelter initiatives.
- Coordinated fundraising events to support shelter operations and programs.
Sales & Service Manager
Argus Leader Media, Gannett Inc.
Sioux Falls, USA
11.2004 - 06.2008
- Initiated employee training program for sales and service, enhancing customer retention rate by 60%.
- Developed sales and promotion plan, achieving 41% increase in monthly kiosk revenue.
- Led a 15-member circulation sales team, driving a 20% increase in revenue through effective marketing and customer service strategies.
Education
Bachelor of Science - Busines Administration, Human Resource Management
Colorado Technical University
Colorado Springs, CO02-2023
Skills
- Culinary Management
- Culinary Training
- Culinary Presentation
- Culinary Customer Experience
- Project Coordination
- Client Relations
- Communication Skills
- Confidentiality
Certification
- VITA Advanced Tax Preparation Certification
- Certified Nonprofit Professional
Activities
Friends of the Brookings Public Library Executive Committee
Timeline
Executive Sous Chef
Oak View Group
10.2023 - Current
Housing Stabilization Coach
Inter-Lakes Community Action Partnership
01.2022 - 10.2023
Customer Service Representative
OLM Food Solutions
09.2019 - 03.2020
Hospitality Management
Pavilion Bar & Grill
03.2009 - 08.2019
Marketing Director, Interim
Sioux Falls Area Humane Society
06.2008 - 03.2009
Sales & Service Manager
Argus Leader Media, Gannett Inc.
11.2004 - 06.2008
Bachelor of Science - Busines Administration, Human Resource Management
Colorado Technical University