Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Mullen

Ocala,FL

Summary

Confident and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Flexible hard worker ready to learn and contribute to team success. Focused, enthusiastic, and offering highly effective skills in client rapport. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Business-conscious individual offering over thirty six years working as Management in retail sector.

Overview

33
33
years of professional experience

Work History

Area Supervisor

Beall's Florida
Lady Lake, FL
02.2024 - Current
  • Analyzed sales data from various reports to determine areas where improvements could be made.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed store performance data and made adjustments accordingly.
  • Assisted in developing visual displays for stores according to corporate guidelines.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Tracked sales trends and recommended adjustments to maximize departmental profitability.

Store Co-Manager

Hobby Lobby
The Villages, FL
04.2023 - 11.2023
  • Trained, supervised, coached, evaluated, and motivated staff members.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Store Manager

Dollar General
Ocala, FL
02.2019 - 11.2021
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service and building a rapport.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Developed two assistant managers into Store Managers and promoted several employees from key positions to management positions as district training manager.
  • Diminished total loss by 2% by implementing effective operational improvements.

Customer Service Associate

Publix
Ocala, FL
11.2011 - 02.2019
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Store Manager

Walgreens
Ocala, FL
08.1991 - 11.2009
  • Received a regional area award for most improved customer service after taking over a difficult store by responding to customer concerns in a friendly, knowledgeable way, building rapport, and investigating issues.
  • Increased gross profit by 7% at a failing store.
  • Reduced shrink from 4% to 2.7% in six months through inventory tracking, physical inventories and proper purchasing.
  • Played an integral part of opening new stores and closing older or less profitable stores regionally.
  • Served as cosmetic liaison for over 19 stores in our district, and throughout the region.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Assessed, optimized and elevated operations to target current and expected demands.

Education

Some College (No Degree) -

Broward College
Fort Lauderdale, FL

Some College (No Degree) -

College of Central Florida
Ocala, FL

Skills

  • Store operations oversight
  • Employee supervision, motivation, and development
  • Store opening and closing procedures
  • Shift checklists
  • Employee recruitment, training, and development
  • Outstanding communication skills
  • Retail inventory management
  • Accurate cash handling
  • Sales professional
  • Reliable
  • Profit and loss accountability
  • Performance improvements
  • Cross-functional team management
  • Sound judgment and empathy
  • Customer retention

Timeline

Area Supervisor

Beall's Florida
02.2024 - Current

Store Co-Manager

Hobby Lobby
04.2023 - 11.2023

Store Manager

Dollar General
02.2019 - 11.2021

Customer Service Associate

Publix
11.2011 - 02.2019

Store Manager

Walgreens
08.1991 - 11.2009

Some College (No Degree) -

Broward College

Some College (No Degree) -

College of Central Florida

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Elizabeth Mullen