Summary
Overview
Work History
Education
Skills
References
Work Preference
Work Availability
Software
Timeline
SeniorSoftwareEngineer

Elizabeth Muller

Supervisor
Carbondale,PA

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

15
15
years of professional experience

Work History

Jr Supervisor

Alivi
01.2020 - 12.2023
  • Lead team of 20 Customer Service personnel focused on quality.
  • Assisted senior management in achieving departmental goals through effective delegation of tasks among junior staff members.
  • Evaluated employee performance regularly, recognizing top performers and providing opportunities for growth and advancement within the organization.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enhanced employee morale by organizing team-building events and fostering an inclusive workplace environment.
  • Established clear performance metrics for team members, driving accountability and continuous improvement efforts within the department.
  • Served as a mentor to junior staff members, providing guidance and support in their professional development journey.
  • Maintained accurate records of all relevant documentation, ensuring compliance with company policies and regulatory requirements.

Office Manager

Syberian Legal Services
01.2009 - 02.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Technical Supervisor

Conduent/Xerox
04.2015 - 01.2019
  • Lead team of 30 Support personnel focused on first call resolution.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Spearheaded the successful completion of various projects through effective leadership, resource management, and collaboration with cross-functional teams.
  • Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within the department.
  • Played an instrumental role in the successful completion of numerous high-stakes projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Technical Supervisor

Concentrix
01.2015 - 01.2016
  • Lead team of 20 support personnel focused on first call resolution.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within the department.
  • Spearheaded the successful completion of various projects through effective leadership, resource management, and collaboration with cross-functional teams.
  • Played an instrumental role in the successful completion of numerous high-stakes projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
  • Increased customer satisfaction rates by promptly addressing technical issues and providing exceptional support services to clients.
  • Enhanced team performance by providing comprehensive training programs and continuous support to technicians.


Supervisor

Alpine Access
01.2014 - 01.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Education

Paralegal -

Associates, Everest University
01.2006

Skills

  • Customer service focus
  • Technical knowledge
  • Task Delegation
  • Employee Coaching
  • Goal-Oriented
  • Training and mentoring

References

  • Casey Scalia, Con Ed, 845-742-9792
  • Jeffery Denninger, DKP Buffalo, 518-512-1300

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCompany CultureCareer advancement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

Microsoft

IEX

Five-9

Bidashboard

Windows

Mac OS, IOS, OSX

Timeline

Jr Supervisor

Alivi
01.2020 - 12.2023

Technical Supervisor

Conduent/Xerox
04.2015 - 01.2019

Technical Supervisor

Concentrix
01.2015 - 01.2016

Supervisor

Alpine Access
01.2014 - 01.2015

Office Manager

Syberian Legal Services
01.2009 - 02.2022

Paralegal -

Associates, Everest University

Similar Profiles

CREATE PROFILE
Elizabeth MullerSupervisor