ELIZABETH MULLINS
Cedar Bluff,VA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Scheduling Staffing Admin
Lowe's
10.2022 - Current
- Served as a trusted resource for employees seeking guidance or advice on health and safety matters, demonstrating empathy and understanding in addressing their concerns.
- Maintained accurate records of safety-related incidents, allowing for data-driven improvements in future prevention efforts.
- Decreased accident rates through regular safety training sessions and drills for employees.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Customer Service Specialist
Rural King
08.2021 - 05.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company's and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Established trust with clients through clear communication, patience, and understanding of their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Cashier
Lowe's
10.2020 - 07.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
Cashier and Food Lion To-Go
Food Lion
02.2019 - 10.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
No Degree - Business Administration
Oregon State University
Corvallis, OR05.2026
Associate of Science - Business Administration
New River Community College
Dublin05.2022
High School Diploma -
Tazewell High School
Tazewell05.2020
Skills
Customer Service-Oriented
Active Learning
Office Management
Point-of-Sale Systems
Leadership
Microsoft Office Suites
Google Suites
Employee Orientation
Timeline
Scheduling Staffing Admin
Lowe's
10.2022 - Current
Customer Service Specialist
Rural King
08.2021 - 05.2022
Cashier
Lowe's
10.2020 - 07.2021
Cashier and Food Lion To-Go
Food Lion
02.2019 - 10.2020
No Degree - Business Administration
Oregon State University
Associate of Science - Business Administration
New River Community College
High School Diploma -
Tazewell High School
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