Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Elizabeth Muniz

Elizabeth Muniz

Miami,FL

Summary

A dynamic Senior HR Leader with over 10 years of comprehensive HR experience. Expert in driving business growth through innovative talent management strategies and robust human resources capabilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Human Resources Manager

General MRO Aerospace
11.2023 - Current
  • Providing support to 80,000+ users on processes, inquiries and policies via inbound call, email chat and cases created in ServiceNow.
  • Investigating issue areas and determining methods to resolve problems using deep knowledge of company policies and best practices, while striving to resolve issues within an acceptable timeframe.
    Thorough documentation of problems and resolutions while maintaining patient confidentiality.
  • Using HRIS to resolve concerns with employees, directors, physicians, and executives across Mass General Brigham.
  • Coordinated with the legal team to mitigate risks, reducing compliance infractions by 20%.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Oversaw and managed hiring process and assisted human resources.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Collaborated with managers to identify and address employee relations issues.
  • Oversaw the development and implementation of a company-wide retention strategy, reducing turnover by 8%.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Facilitated corporate FMLA, employee group health, flexible spending accounts, dental and vision, accident and disability, life insurance and wellness benefits.
  • Performed periodic audits of HR files and records to verify proper collection and filing of FMLA documents.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Checked employees' benefits enrollment for accuracy and inputted all data into PeopleSoft.
  • Updated clients on changes in tax laws and other regulations affecting investments.
  • Led a cross-functional HRIS system implementation, improving data accuracy and reporting capabilities.
  • Participated in conferences, family team meetings and court appearances on behalf of client and employer.
  • Visited client homes regularly to review quality of services issued and compliance to agreements.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.

Senior Human Resources Manager

C1 International Miami & Mexico LLC
11.2022 - 12.2023
  • Developed and executed strategic HR initiatives that aligned with corporate goals, leading to a 10% increase in productivity.
  • Spearheaded a diversity and inclusion campaign, increasing minority representation in leadership positions by 12%.
  • Directed a successful restructuring initiative that optimized team performance, resulting in sustained excellence.
  • Managed compensation and benefits programs ensuring market competitiveness and internal equity.
  • Drove performance management processes that enhanced employee accountability and performance.
  • Update employee records with new hire information and/or changes in employment status
  • Maintain organizational charts and detailed job descriptions along with salary records
  • Forecast hiring needs and ensure recruitment process runs smoothly
  • Develop and implement HR policies throughout the organization
  • Monitor budgets by department
  • Process employees’ queries and respond in a timely manner
  • Stay up-to-date and comply with changes in labor legislation
  • HR Software ADP, Paychex Flex, Oracle, Paylocity, Workday
  • E-Verify, Background through Good Hire / Check R
  • Immigration Status Check ILA, I94, Employment or Work Visa Status
  • Recruitment Platforms, CRMS, Onboarding and Offboarding Procedures
  • Manage the full cycle of recruitment, including sourcing, screening, and interviewing candidates using various platforms
  • Coordinate and conduct new hire orientations and onboarding processes
  • Administer employee benefits programs and ensure accurate record-keeping
  • Process payroll using ADP WorkForce Now or similar software
  • Assist with employee relations, conflict management, and resolution
  • Maintain accurate employee records and ensure compliance with all applicable laws and regulations
  • Provide support in performance management processes, including goal setting, performance evaluations, and employee development plans
  • Assist in the development and implementation of HR policies and procedures
  • Collaborate with managers to address employee concerns and provide guidance on HR-related matters.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Created programs to reduce turnover and improve employee engagement in daily business process.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Assessed employee knowledge, company strategic plans and market needs to improve training programs.
  • Developed promotional paths and succession plans.

Accounting and Tax Professional

HR Block
04.2021 - 11.2023
  • Prepared simple to moderate state tax-related financial statement calculations, entries and disclosures
  • Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and corporate heritage business units
  • Prepared and documented accurate tax work papers for straightforward to moderately complicated income and franchise tax returns
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
  • Organized and led staff orientation programs and training to promote collaboration
  • Motivated employees through special events, incentive programs and constructive feedback.

Regional Human Resources Generalist

Planned Parenthood Non-Profit Organization
09.2022 - 02.2023
  • Implemented performance review and motivational strategies to elevate HR team results
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 30 new employees
  • Manage the staffing process, including recruiting, interviewing, hiring and onboarding
  • Ensure job descriptions are up to date and compliant with all local, state and federal regulations
  • Crafted a comprehensive people strategy, resulting in a 25% improvement in employee engagement scores over a two-year period.
  • Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
  • Enabled a scalable HR infrastructure supporting a 30% growth in workforce through strategic workforce planning and organizational design.
  • Led talent acquisition strategies that decreased time-to-hire by 15% while improving the quality of hires.


  • Use performance management tools to provide guidance and feedback to team
  • Ensure all company HR policies are applied consistently
  • Maintain company organization charts and employee directory
  • Partner with management to ensure strategic HR goals are aligned with business initiatives
  • Maintain HR systems and processes
  • Coordinated with Centers of Excellence to streamline HR operations, achieving a 20% reduction in operational costs.
  • Implemented targeted leadership development programs, growing the internal promotion rate by 18%.
  • Successfully negotiated collective bargaining agreements, improving labor relations and operational efficiency.
  • Design and implement employee retention strategies.

Human Resources Director

HR Block
09.2021 - 01.2023
  • Handled on-boarding process for newly hired employees and distributed all paperwork
  • Provided immediate updates to entire employee pool when policies and procedures were altered
  • Developed incentive program for hiring of and retaining of employees
  • Created and implemented forward-thinking initiatives to improve employee engagement
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures
  • Answered employee inquiries regarding health benefits and 401k options
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.

Human Resources Assistant

SBS Radio
12.2012 - 04.2016
  • Filed paperwork, sorted and delivered mail, and maintained office organization
  • Organized new employee orientation schedules for new hires
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Administered compensation, benefits and performance management systems and safety and recreation programs
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations
  • Assisted with on-boarding process of 20 new hires.

HR Generalist

Rent One Sale One Realty
03.2009 - 05.2012
  • Reviewed and screened applicant resumes to identify qualified candidates
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices
  • Analyzed issues and employed improvement processes
  • Oversaw and managed hiring process and assisted human resources
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.

Education

Master of Science - Legal Studies

Florida International University
Miami, FL
12.2023

Bachelor of Arts - Business Administration And Management

Florida International University
Miami

High School Diploma -

G. Holmes Braddock Senior High School
Miami, FL
06.2016

Skills

  • HR policies and procedures
  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Recruitment and hiring
  • Compliance
  • Talent Acquisition
  • Payroll Administration
  • Onboarding and Orientation
  • Performance Appraisal
  • Employee Retention
  • Benefits Administration
  • Exit Interviews

Certification


Certified Senior HR Professional

Achieved SHRM-SCP Certification, enhancing strategic HR leadership skills. Provided by the Society for Human Resource Management.

Advanced HR Executive Program

Completed a rigorous program focused on executive HR strategies and leadership. Provided by Stanford University.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Human Resources Manager

General MRO Aerospace
11.2023 - Current

Senior Human Resources Manager

C1 International Miami & Mexico LLC
11.2022 - 12.2023

Regional Human Resources Generalist

Planned Parenthood Non-Profit Organization
09.2022 - 02.2023

Human Resources Director

HR Block
09.2021 - 01.2023

Accounting and Tax Professional

HR Block
04.2021 - 11.2023

Human Resources Assistant

SBS Radio
12.2012 - 04.2016

HR Generalist

Rent One Sale One Realty
03.2009 - 05.2012

Master of Science - Legal Studies

Florida International University

Bachelor of Arts - Business Administration And Management

Florida International University

High School Diploma -

G. Holmes Braddock Senior High School

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Elizabeth Muniz