Elizabeth Muniz
Stockton,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
Work History
Client Operation Specialist
TTEC
08.2024 - 10.2024
- Assisted with renewal of healthcare insurance applications
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Verified documents
Administrative Assistant
Foundation Partners Group
06.2024 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Searched for client information using different software Advisory/SRS
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Assistant/Accounts Payable Clerk
MOFFATT & NICHOL Engineering
11.2019 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Input financial data and produced reports using BST and Deltek.
Vocational Worker
City of Los Angeles
09.2015 - 06.2019
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Set up for city events
Education
No Degree - Real Estate
San Joaquin Delta College
Stockton, CAHigh School Diploma -
Banning High School
Wilmington, CA06-2006
Skills
- Workforce planning
- Incident management
- Scheduling coordination
- Operational efficiency
- Data entry
- Computer skills
- Customer service
- Office administration
- Filing
- Customer relations
- Clerical support
- Documentation and recordkeeping
- Database entry
Languages
Spanish
Native or Bilingual
Timeline
Client Operation Specialist
TTEC
08.2024 - 10.2024
Administrative Assistant
Foundation Partners Group
06.2024 - 07.2024
Administrative Assistant/Accounts Payable Clerk
MOFFATT & NICHOL Engineering
11.2019 - 05.2022
Vocational Worker
City of Los Angeles
09.2015 - 06.2019
No Degree - Real Estate
San Joaquin Delta College
High School Diploma -
Banning High School
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