Elizabeth Muniz
Lakeland,FL
Summary
Childcare professional with proven ability to create safe and stimulating environments for children. Known for developing age-appropriate activities that foster growth and development. Fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Childcare Provider
Self Employed Services
01.2021 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Encouraged children's emotional and social development.
Customer Service Manager
Walmart
06.2016 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Night Shift Manager
Burger King
10.2013 - 06.2016
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Enhanced team communication by conducting regular briefings and feedback sessions.
- Ensured high levels of customer satisfaction with timely resolution of complaints and concerns.
CNA Student
The Terrorist of St. Cloud
02.2014 - 05.2015
- Improved patient comfort by providing compassionate and empathetic care.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
- Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
Education
Bachelor of Arts - Early Childhood Education
The University of Arizona Global Campus
Phoenix, Arizona03-2027
Associate of Arts - Early Childhood Education
The University of Arizona Global Campus
Phoenix, AZ03-2025
CNA / HHA - Nursing
Professional Academy of Health
Kissimmee, FL06-2014
General Studies
Osceola High School
Kissimmee, FL05-2007
Skills
- Customer service
- Child supervision
- Child development
- Patience and empathy
- CPR training
- Microsoft outlook, word, and Excel
- Time management
- Training and mentoring
- Exceptional interpersonal communication
- Verbal and written communication
- Performance evaluations
Accomplishments
- Observed students and documented social, emotional, motor skill, and intellectual developments.
- Received consistent positive remarks for quality of care.
- Positively influenced kids with behavior issues, improving family quality of life.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- CNA - Certified Nurse Assistant
- HHA - certified home health aid
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Avid Reader
- Music
- Crafting and DIY Projects
- Mindfulness Practices
- I enjoy cooking for friends and family gatherings
- Creative Writing
- Supporting STEM education initiatives and mentorship programs
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Childcare Provider
Self Employed Services
01.2021 - Current
Customer Service Manager
Walmart
06.2016 - 03.2021
CNA Student
The Terrorist of St. Cloud
02.2014 - 05.2015
Night Shift Manager
Burger King
10.2013 - 06.2016
Bachelor of Arts - Early Childhood Education
The University of Arizona Global Campus
Associate of Arts - Early Childhood Education
The University of Arizona Global Campus
CNA / HHA - Nursing
Professional Academy of Health
General Studies
Osceola High School
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