Summary
Overview
Work History
Education
Languages
Timeline
Generic

Elizabeth Munoz

El Mirage,AZ

Summary

Accurate, thorough, and persistent individual with a positive attitude seeking a position, with a successfully focused company offering exceptional customer service, communication, problem-solving skills. Over 20 year’s varied and increasingly responsible experience in customer/client services, secretarial and management capacities. Highly effective in analyzing work flow and communication patterns, to maximize effectiveness of the work team. Proven ability to handle multiple priorities in an effective manner focusing on customer/client care.

Overview

24
24
years of professional experience

Work History

Chiropractic, Office Manager

Injury
Glendale, AZ
05.2019 - 12.2019
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Maintained computer and physical filing systems.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Coordinator

Maricopa
  • County’s Trip Reduction, -attending monthly webinars, updating TRP board with up to date information, hold monthly drawings for qualified participants, tracking monthly winners, ensuring we comply with audits
  • Reviewing and updating positions reports as needed
  • Updating monthly capacity reports
  • Creating New Hire rosters with pertinent information-I9, DOH, complete name, EEID #’s, Position numbers, pay rates, and hiring supervisors
  • Ordering supplies as needed within our budget guidelines
  • Assisting HR and Benefits by attending conference calls, meetings, and webinars
  • Handling incoming mail and deliveries by sorting and distributing to individual departments
  • Culture Committee Lead-weekly calls, planning and following through with plans
  • Notarizing documents as needed

Registration/Scheduler

Honor Health
Phoenix, AZ
01.2020 - 11.2021
  • Contacts/greets and communicates with customers
  • Responsible for answering telephone calls, retrieving and responding to voice mail messages
  • Receives and transfers incoming calls
  • Directs all information to appropriate individual
  • Directs patients to the department with directions and instructions
  • Assists in maintaining efficient patient workflow
  • Scheduling: Performs a variety of scheduling for procedures such as scheduling patients for initial and follow-up appointments
  • Tracks no-shows, documents in appropriate system and communicates with physician
  • Provides schedule in directed format to staff as needed
  • Registration: Performs a variety of registration duties
  • Providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility
  • Completes daily data entry and scanning of patient registration information
  • Obtains authorization from insurance companies as applicable
  • Collects co-pays and payments required for procedures
  • Completes and submits daily deposits and or billing as applicable
  • Completes patient chart process and maintains with appropriate information, complying with HIPPA
  • Communicates with applicable insurance carriers and hospital billing for authorization updates
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered phone calls and messages for all physicians in the Heart Group medical facility, scheduling appointments and handling patient inquiries.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

HIPAA compliance officer

Honor Health
05.2019 - 12.2019
  • Directly lead a team of five in the business office
  • Indirectly lead teams at each individual clinic, total of 6 clinics
  • Overseeing and filling in for the biller, intake specialist, lien processor
  • Recorded medical county liens
  • Processed lien releases through county recording office
  • Enter and maintain missing patient information on a spreadsheet
  • HR related issues including attendance tracking, time card updates, approving/denying PTO, employee status changes, hiring and firing staff
  • OSHA and

Office Supervisor

NOAH Cholla Health Center
07.2018 - 04.2019
  • Supervise activities of office personnel
  • Maintain a lead role in performing the tasks of those supervised
  • Payroll and updating time cards as well as approving time off
  • Plan, establish and review work assignments
  • Manage and assist with overall operation of the office with interaction from the COO to ensure policies and procedures are followed
  • Communicating with staff of all updates or changes
  • Operate front office/back office areas within budget
  • Maintain and audit physician’s schedules
  • Audit medical assistants charting for patients
  • Interviews, selecting and hiring personnel
  • Performs employee evaluations
  • Recognizes employee behavior and acts accordingly
  • Registers patients when needed
  • Ensure office equipment is working properly to maintain the daily operations of the clinic
  • Conduct one on one’s with staff members regularly
  • Conduct monthly staff meetings

Collections Department Manager

Alliancemed
04.2017 - 07.2018
  • Managed and coach a team of collectors and negotiators to bring in the maximum reimbursement for each medical claim while keeping them motivated
  • Create and Update job descriptions for the department
  • Established a system to coordinate and monitor collections
  • Evaluate effectiveness of current collection policies and procedures implementing changes as needed
  • Manage all key accounts

Office Manager

Alliancemed
09.2014 - 04.2017
  • Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
  • Design and implement filing systems
  • Ensure security, integrity and confidentiality of data
  • Co-ordinate schedules, appointments and bookings
  • Monitory and maintain office supplies inventory
  • Review and approve office supply acquisitions
  • Handle customer inquiries and complaints
  • Communication skills
  • Problem solving and judgement
  • Decision making
  • Planning and organizing
  • Work and time management
  • Attention to detail and high level of accuracy
  • Delegation of authority and responsibility
  • Information gathering and monitoring
  • Coaching skills
  • Initiative
  • Integrity
  • Adaptability
  • Teamwork and collaboration

Administrative Assistant

ALW Sourcing, LLC/NCO Financial
08.2011 - 08.2014
  • Process Payroll and finalize bonus spreadsheets
  • Tracking attendance and paid time off for agents and management
  • Pulling location hours, weekly
  • Running reports for monthly production, OT, PTO, and Training hours broken down by team
  • Processing termination paperwork, job abandonment letters, unemployment claims, new hire paperwork, I-9’s, activating and deactivating badges, direct deposits, tax forms, employee changes, leave of absences,
  • Updating and maintaining Paid Time Off logs

Executive Administrative Assistant/Facilities Manager

OSI/NCO Financial Systems, Inc
02.2007 - 08.2011
  • Processing payroll and commission spreadsheets from beginning to end
  • Tracking attendance and paid time off for agents and management in multiple office
  • Purchasing office and facility supplies within allotted budget
  • Regular maintenance of inventory on all supplies
  • Working in collaboration with internal and external vendors
  • Processing termination paperwork, unemployment claims, new hire paperwork, I9’s, direct deposits, tax forms, employee changes, activating and deactivating badges
  • SPIFF reconciliations
  • Handling and recording petty cash

Servicing Liason

OSI Collection Services, Inc
07.1998 - 02.2007
  • Responsible for professionally servicing multiple clients and assisting customers with collection accounts by obtaining their needs within client guidelines
  • Clients included Bank of America, LaSalle Bank, Bank of Hawaii, Merrill Lynch, Nissan, GE Capital, BMW, and Wells Fargo Bank
  • Reading and responding to daily customer mail, handling disputes and bankruptcy’s in a timely manner
  • Excellent customer service and phone skills

Education

University of Phoenix
2010

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Tucson Job Corp Tuscon
1993

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Ajo High School Ajo
1991

Languages

Spanish

Timeline

Registration/Scheduler

Honor Health
01.2020 - 11.2021

Chiropractic, Office Manager

Injury
05.2019 - 12.2019

HIPAA compliance officer

Honor Health
05.2019 - 12.2019

Office Supervisor

NOAH Cholla Health Center
07.2018 - 04.2019

Collections Department Manager

Alliancemed
04.2017 - 07.2018

Office Manager

Alliancemed
09.2014 - 04.2017

Administrative Assistant

ALW Sourcing, LLC/NCO Financial
08.2011 - 08.2014

Executive Administrative Assistant/Facilities Manager

OSI/NCO Financial Systems, Inc
02.2007 - 08.2011

Servicing Liason

OSI Collection Services, Inc
07.1998 - 02.2007

Coordinator

Maricopa

University of Phoenix

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Tucson Job Corp Tuscon

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Ajo High School Ajo

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Elizabeth Munoz