Elizabeth Murray
San Antonio,TX
Summary
Highly-motivated employee offering 8 years of hospitality experience and desire to take on new challenges. A team leader dedicated to providing high-quality housekeeping operations in support of guest needs.
Overview
12
12
years of professional experience
Work History
Inspector
Marriott Rivercenter/Riverwalk
San Antonio, TX
05.2023 - Current
- Conduct inspections of guest rooms for quality standards.
- Collaborate with housekeeping to ensure cleanliness and maintenance compliance.
- Review inspection reports to identify trends and areas for improvement.
- Train new staff on inspection procedures and quality expectations.
- Coordinate with management to implement enhanced cleaning protocols.
- Assist in training new inspectors on brand standards.
Housekeeping Supervisor
Odessa Marriott Hotel & Conference Center
Odessa, TX
02.2022 - 04.2023
- Directed 25 housekeeping staff in daily duties, property of 215 rooms.
- Conducted daily standup, reviewing brilliant host to housekeeping staff.
- Communicated with front desk and engineering to respond promptly to guest requests and promote positive experience.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Assessed daily assignments and oversaw numerous projects.
- Provided leadership and responsibilities to new hired employees.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Responsible for productivity using PDQ system, scheduling and labor management to meet financial and productivity goals.
- Ensured high level of guest services is maintained at all times.
- Conducted monthly inventory count on amenities and linen.
- Interviewed potential employees
- Coached and Counsel staff if needed
- Assisted manager with any request if needed.
- Assisted inspectors with any request if needed.
- Inspected a few VR rooms that inspector inspected daily.
Lobby Attendant
Odessa Marriott Hotel & Conference Center
Odessa, TX
04.2021 - 02.2022
- Organized and cleaned lobby continually, maintaining clean, safe, secure for guest appearance.
- Delivered requested assistance to guests professionally and promptly.
Housekeeper
Baymont inn & Suite Hotel
Cotulla, TX
09.2014 - 07.2020
- Vacuumed floors and dusted furniture to maintain organized guest appearance.
- clean and sanitize guest rooms.
- Emptied wastebaskets and disposed of linens in guest rooms.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Used cleaning chemicals following proper guidelines.
Education
High School Diploma -
Cotulla High School
Cotulla, TX05.2012
Skills
- Radio etiquette
- PDQ's system
- PMS system
- Microsoft Excel
- GXP
- Microsoft word
- Supply inventory management
- Guest relations
- Staff training and development
- M3 labor management
- Icims
- Netchex
Timeline
Inspector
Marriott Rivercenter/Riverwalk
05.2023 - Current
Housekeeping Supervisor
Odessa Marriott Hotel & Conference Center
02.2022 - 04.2023
Lobby Attendant
Odessa Marriott Hotel & Conference Center
04.2021 - 02.2022
Housekeeper
Baymont inn & Suite Hotel
09.2014 - 07.2020
High School Diploma -
Cotulla High School