Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Elizabeth Myers

Columbia ,SC

Summary

A seasoned professional with a proven track record at USPS, I excel in enhancing customer satisfaction and team productivity through effective problem-solving and leadership. Leveraging skills in performance management and empathetic communication, I've successfully fostered a culture of continuous improvement and high service standards, significantly boosting customer loyalty and team performance.

Overview

2023
years of professional experience

Work History

USPS

Customer Service Supervisor

Job overview

  • Encouraged high morale through consistent promotion of open dialogue and inclusivity.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Created, prepared, and delivered reports to various departments.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Reduced employee turnover by creating supportive and engaging work environment.
  • Boosted customer satisfaction ratings, conducting in-depth analysis of feedback and implementing necessary changes.
  • Fostered culture of continuous improvement, encouraging team members to suggest innovative solutions.
  • Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
  • Led by example, handling complex customer issues personally to ensure high standards of service.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed bi-weekly payroll for Number employees.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.

USPS

City Letter Carrier

Job overview

  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Planned and cased mail in sequence of delivery for designated route.
  • Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
  • Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
  • Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
  • Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
  • Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
  • Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
  • Delivered packages and mail to business and people in local area.
  • Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
  • Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Handled mail and packages with care to prevent damage during delivery.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.

OIC Training Center

Instructor

Job overview

  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Reviewed class and student records to identify improvement opportunities.
  • Enhanced student engagement by integrating interactive technologies into curriculum.
  • Utilized multimedia resources to enrich learning experience and cater to visual and auditory learners.
  • Streamlined grading system to provide timely and constructive feedback, promoting student growth.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Developed and implemented classroom routines to address varying student needs.

EandJ Tax Service

Receptionist
01.2022 - 02.2023

Job overview

  • Increased efficiency in daily front-desk tasks by systematically addressing calls, emails, and client inquiries.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Increased operational effectiveness by executing administrative tasks such as photocopying, faxing, and entering data.
  • Facilitated efficient client correspondence using email, phone, and traditional mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Enhanced customer experience by welcoming visitors with professionalism.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

National Cleaning Services

Dispatch Coordinator
01.1982 - 03.1986

Job overview

  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Generated comprehensive dispatch activity reports for performance trend analysis.
  • Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Leveraged Software and other tools to track data and make recommendations.
  • Supported long-term growth by participating in strategic planning discussions about future staffing needs.
  • Managed customer accounts and invoicing.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation, and assigned personnel.
  • Assisted in resolving customer complaints and grievances.
  • Utilized customer feedback to improve customer service.
  • Preserved accurate records of dispatched orders, deliveries and receipts.

Education

OIC Training Center
Brooklyn, NY

from Businesses Administration
07.1980

University Overview

Claflin University
Orangeburg, SC

Bachelor Of Science from Math/Education
05.1980

University Overview

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Team building and leadership
  • Decision-making
  • Team leadership
  • Customer relations
  • Work prioritization
  • Positive and constructive feedback
  • Handling escalations
  • MS office
  • Call monitoring
  • Issue resolution
  • Employee scheduling
  • Complaint resolution
  • Complaint handling
  • Continuous improvement
  • One call resolution
  • Records management
  • Performance evaluation
  • Performance management
  • Policy enforcement
  • Workflow coordination
  • Inter-department collaboration
  • Schedule management
  • Workforce planning
  • Schedule coordination
  • Report generation
  • Empathy and patience
  • Active listening
  • Verbal and written communication
  • Team coaching
  • Data analysis
  • Email management
  • Employee supervision
  • Phone and email etiquette
  • Customer service management
  • Business administration
  • Staff scheduling
  • Documentation and recordkeeping

Timeline

Receptionist
EandJ Tax Service
01.2022 - 02.2023
Dispatch Coordinator
National Cleaning Services
01.1982 - 03.1986
Customer Service Supervisor
USPS
City Letter Carrier
USPS
Instructor
OIC Training Center
OIC Training Center
from Businesses Administration
Claflin University
Bachelor Of Science from Math/Education

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Elizabeth Myers