Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Naidoo

Lansdale,PA

Summary

Dedicated inside sales manager with several years of experience. Talented in hiring and training team of excellent inside salesman and implementing modern sales technology. Guarantees customer satisfaction through fantastic services and honest company feedback.

Overview

30
30
years of professional experience

Work History

Inside Sales Manager

Arch Resources, LLC
Harleysville, PA
01.2019 - Current
  • Assisted in developing promotional campaigns aimed at increasing brand awareness among target audiences.
  • Researched competitive products in order to stay informed of market trends and industry developments.
  • Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
  • Created detailed proposals outlining product offerings, pricing models, delivery timelines and payment terms.
  • Maintained accurate records of all customer interactions using CRM software.
  • Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
  • Provided technical support when needed for customers who had questions about products or services.
  • Increased company profit through effective employee training.
  • Communicated with repeat customers to build long-term relationships.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.

Mortgage Loan Officer

Gateway Funding
Conshohocken, PA
03.1999 - 01.2003
  • Monitored customer accounts throughout the life cycle of each loan transaction.
  • Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
  • Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
  • Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
  • Developed and maintained relationships with local real estate agents.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.

HR Manager

Kane Builders
Glenside, PA
11.1996 - 02.1999
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Maintained relationships with external stakeholders regarding employment issues or concerns.
  • Developed and implemented HR strategies to improve employee engagement and retention.
  • Assisted in the development of policies related to human resources management.
  • Ensured compliance with all state and federal employment laws including wage and hour regulations.
  • Provided guidance on labor law regulations to ensure compliance with applicable laws.
  • Coordinated workers' compensation insurance and managed claims.
  • Administered employee benefits and led open enrollment process, informing and coaching employees.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Handled employee discipline and termination to address policy infractions.

Administrative Officer

Lederle Laboratories
Horsham, PA
02.1994 - 02.1996
  • Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
  • Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
  • Managed calendars to ensure efficient use of time; scheduled appointments as needed.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Developed and implemented administrative procedures to improve operational efficiency.

Education

GE Capital
01-2000

Skills

  • Product branding
  • Account Management
  • Product Promotion
  • Client Support
  • Customer Service Management
  • Exceptional Negotiation skills
  • Customer Relationship Building
  • Strategic Planning
  • Marketing Strategy Development
  • Bid Request Management
  • Account Servicing
  • Relationship Building

Timeline

Inside Sales Manager

Arch Resources, LLC
01.2019 - Current

Mortgage Loan Officer

Gateway Funding
03.1999 - 01.2003

HR Manager

Kane Builders
11.1996 - 02.1999

Administrative Officer

Lederle Laboratories
02.1994 - 02.1996

GE Capital

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Elizabeth Naidoo