Elizabeth Nally
New Hope,PA
Summary
Experienced and knowledgeable, with a proven track record in driving sales growth and cultivating lasting client relationships, centering around excellence in customer service. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share, and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance, and ensure consistent results. Looking to continue my career in customer service while utilizing my strengths and skills in areas such as customer rapport and comfortability, communication, active listening, problem-solving, attention to detail, time management, flexibility, organization, and reliability.
Overview
23
23
years of professional experience
Work History
Pharmaceutical Sales Manager
Eli Lilly and Company
01.1997 - 01.2009
- Managed regional neurological pharmaceutical territory sales, obtaining top 10% of goal within first year
- Contributed to the overall department-and global wide strategic business alignment and associated goals for revenue
- Mentored and trained new sales representatives
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Regional Business Development Officer/Marketing Manager
Princeton Capital Finance Company
01.1995 - 01.1997
- Marketed and sold a full line of asset-based financing services consisting of secured revolving lines of credit, government/commercial contract finance, and receivable/inventory finance
- Developed a strategic marketing and sales program for the Financial Support Services Division including sales of payroll, accounting, bookkeeping, and other 'back-office' products
- Provided consulting services to assist our clients in organizing their financial and administrative procedures, controls, and systems in order to accelerate their growth and attain ongoing profitability
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
Commissary and American Embassy Recreation Manager
State Department, US Embassy
01.1994 - 01.1995
- Appointed by Ambassador to manage the Commissary and the American Club
- Handled all facets of foreign exchange transactions /monies for the US Embassy
- Requisitioned, received, classified, priced and arranged all merchandise sold at the Commissary
- Managed staff of 37 employees and initiated training classes in retail store and club operations
- Effectively resolved customer complaints or concerns promptly, demonstrating commitment to providing exceptional service at all times.
- Increased membership retention rates by regularly assessing member feedback and adjusting program offerings accordingly.
- Fostered a positive work environment through effective communication and team building initiatives among staff members.
- Enhanced customer satisfaction by developing and implementing innovative recreational programs and events.
Account Manager
Smith Barney, Inc.
01.1993 - 01.1994
- Managed portfolio of $20 million in 401(k)/Non-Qualified Deferred Compensation business consisting of upper middle market commercial business
- Sold blended and single-instrument financial products including equity and debt instruments
- Provided performance evaluations (due diligence) on fund managers to maintain audit standards and communication responsibilities under the Employee Retirement and Income Securities Act (ERISA) and the Securities and Exchange Commission (SEC) Laws
- Developed administrative manual and control guidelines for compliance with ERISA pension laws and fiduciary responsibility governed by the Department of Labor (DOL)
- Provided instruction and educational seminars to over 40 Fortune 1000 companies on retirement planning services including personalized investment advice, asset allocation, and retirement goal planning
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Major Accounts District Manager
Automatic Data Processing (ADP)
01.1991 - 01.1993
- Sold $620 thousand in payroll, tax, human resources, and management reporting services to companies ranging in size from 100 to 1,500
- Attained Presidents Club and achieved over 180% of quota within six months time frame
- Ranked #1 representative in Maryland Metropolitan Division at ADP, ranked #12 nationwide
- Sold highest number of payroll units within East Coast sector
- Developed strategic alliances with Banks and initiated the ADP/Bank Marketing Program
Financial Services Officer, Cash Management Division
The Riggs National Bank of Washington, DC
01.1986 - 01.1991
- Managed portfolio of $13 million in deposit base consisting of Federal. State and local government entities
- Generated non-credit service income within government marketplace via innovative financial products (Federal government draft systems, EDI programs)
- Sold customized applications of cash management services and integrated standard services including investment, reconciliations, ACH and lock box services to middle market, commercial, not-for-profit, corporate and government entities
- Responsible for the efficient management of the Middle East/Africa International Banking portfolio including account and investment/loan servicing activities for correspondent and embassy banking relationships
- Monitored all agreements and contracts to ensure bank compliance with terms and conditions
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Reduced loan delinquency rates through effective risk assessment and client relationship management.
- Strengthened compliance efforts by staying up-to-date on industry regulations and implementing appropriate internal controls.
- Built trusted relationships with clients to foster loyalty and promote referrals within the community.
Education
Bachelor of Arts - English Language And Literature
Gordon College
Wenham, MA, Massachusetts01.1986
Skills
- Customer service
- Customer relationship management
- Conflict resolution
- Client retention strategies
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Lead generation
- Risk mitigation
- Visionary leadership
- Process optimization
- Multidisciplinary team leadership
- Team training
- Time management
- Prioritization
- Attention to detail
Accomplishments
- Xerox Professional Selling Skills System III
- Miller/Heiman Strategic Selling
- SBS Consulting Services FC Training Skills
References
Available Upon Request
Timeline
Pharmaceutical Sales Manager
Eli Lilly and Company
01.1997 - 01.2009
Regional Business Development Officer/Marketing Manager
Princeton Capital Finance Company
01.1995 - 01.1997
Commissary and American Embassy Recreation Manager
State Department, US Embassy
01.1994 - 01.1995
Account Manager
Smith Barney, Inc.
01.1993 - 01.1994
Major Accounts District Manager
Automatic Data Processing (ADP)
01.1991 - 01.1993
Financial Services Officer, Cash Management Division
The Riggs National Bank of Washington, DC
01.1986 - 01.1991
Bachelor of Arts - English Language And Literature
Gordon College