Elizabeth Nally
Gallatin,TN
Summary
Motivated and detail-oriented individual with a strong educational background in Psychology, seeking to utilize knowledge and skills in a Quality Control position. Deep understanding of quality assurance principles and practices, with a strong passion for ensuring product excellence and compliance with industry standards. Possesses analytical skills and meticulous attention to detail, eager to identify and resolve issues effectively. Quick learner with the ability to adapt to new environments and collaborate with teams to contribute to organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Representative
Archimedes
01.2024 - Current
- Handled Quality Assurance and Control of Flex Access Letters
- Provided Constructive Feedback for colleagues on areas of improvement on calls and notations
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Assisted on clean-up on projects to make sure it maintains quality assurance
- Attention to detail and analytics on each case presented
- Handled Meeting Agendas for the Engagement Team
- Maintained Perfect Quality Assurance April 2024- October 2024.
Direct Support Professional
Caregivers Inc.
09.2023 - 01.2023
- Provided direct care and support to individuals with disabilities in a group home setting
- Administered medication and assisted with personal care tasks such as bathing and dressing
- Developed and implemented individualized care plans to meet the unique needs of each client
- Assisted individuals with daily living activities and encouraged independence
- Maintained accurate documentation of client progress and any incidents that occurred
- Demonstrated empathy, patience, and strong communication skills when interacting with individuals and their families
Retail Sales Associate
Pet Supplies Plus
11.2022 - 09.2023
- Provided exceptional customer service and resolved any issues efficiently
- Assisted in organizing and maintaining store displays to enhance product visibility
- Trained new employees on company policies and procedures
- Achieved and exceeded sales targets on a consistent basis
- Maintained a clean and organized work environment to enhance the shopping experience
- Handled cash transactions accurately and efficiently
Education
B.S - Psychology
Middle Tennessee State University
Murfreesboro, TN12.2023
Skills
- Customer service
- Effective communication
- Problem-solving
- Dispute Resolution
- Escalation Handling
- Policy understanding
- Complaint Handling
- Data Entry
- De-Escalation Techniques
- Attention to detail
- Multi-tasking
- Conflict resolution
- Teamwork
- Computer proficiency
- Adaptability
- Empathetic
Certification
- Medication Administration Certification, State of Tennessee
- Social and Behavioral Research, CITI Program
- CPR and AED, American Heart Association
Timeline
Member Service Representative
Archimedes
01.2024 - Current
Direct Support Professional
Caregivers Inc.
09.2023 - 01.2023
Retail Sales Associate
Pet Supplies Plus
11.2022 - 09.2023
B.S - Psychology
Middle Tennessee State University
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