Elizabeth Nandawula-Musaazi
Plainfield,IL
Summary
Committed to enhancing lifestyles through top-notch care and service. Utilize customer service experience to assist customers at a community-focused company in achieving their objectives. Demonstrated exceptional customer service abilities and improved communication skills. Proven talent for persuasive speaking benefits associated companies. Compassionate Lead Certified Nursing Assistant recognized for productivity and efficiency in task completion. Skilled in patient care management, emergency response procedures, and medical terminology comprehension. Excel at communication, teamwork, and empathy, ensuring optimal patient experiences and effective collaboration with healthcare professionals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Lead Certified Nursing Assistant (CNA)
Sheridan at River Forest
River Forest, USA
08.2021 - Current
- The Lead CNA performs various direct care and supervisory activities for providing support to caregivers, CNAs, and nurses
- The Lead CNA will be a leader in the organization and be responsible for helping to ensure the successful delivery of high-quality and compassionate client care
- Ensure quality of services of CNA to resident
- Coach for improvement and educate staff for results
- Manage the new CNA and float CAN
- Work with support services to ensure quality of services on the unit (e.g., admissions, activities)
- Work in the home and help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework
- Caregivers help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for their clients
- Offered exceptional care to elderly and disabled patients, providing them with a happy and comfortable life
- Received many appreciation letters from clients and their families for quality services
- Provided 10+ patients with the best nutrition and personal care every day
Dining Service Aide
Willow Falls Retirement
Crest Hill, USA
02.2017 - 11.2019
- I serve the residents breakfast, lunch and dinner
- I also participate in happy hour with the residents of Willow Falls and memory care
Customer Service/Receptionist
The Inn At Willow Falls
Joliet, USA
02.2017 - 11.2019
- Welcome and greet people who visit the business
- Coordinate front-desk activities, including distributing correspondence and redirecting phone calls
- As a Receptionist, I carry myself with a pleasant personality, as this is a customer service role
- Energetic and friendly receptionist with experience providing administrative support and customer service to clients and internal staff
- Provides excellent customer service and builds relationships
- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues
Production Worker, Server
Steak N Shake
Joliet, USA
03.2015 - 02.2017
- Worked the line, grill, shakes, served the customers, overnight crew, and drive thru
CNA
Senior Helpers - Des Moines
Naperville , IL
CNA
Homewatch CareGiversInc
Naperville, IL
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
Education
Doctorate - Occupational Therapy
Midwestern University
Downers Grove, IL05-2027
Bachelor of Applied Science - Health Science, Nutrition and Exercise
Roosevelt University
Illinois12.2023
High School Diploma -
Plainfield South Highschool
Plainfield, IL05-2015
Skills
- Customer Service
- Team Building
- Teamwork
- Team Leader
- Training
- Caregiving
- Dementia care
- Senior care
- Alzheimer's care
- Home care
- Patient monitoring
- Hospice care
- Memory care
- Hospital Experience
- Microsoft Word
- Communication skills
- Time management
- Patient care
- Medical terminology
- Supervising experience
- Leadership
- Hospitality
- Windows
- Typing
- Microsoft Outlook
- Serving
- Food safety
- Food handling
- Restaurant experience
- Writing skills
- Front desk
- Resident care management
- Medical terminology knowledge
- Healthcare policy knowledge
- Staff Training
- Patient Positioning
- First Aid Certification
Certification
- ServSafe, Present
- CPR/AED, Present
- Driver's License, 12/01/18 to 04/01/26
Professional Association Memberships
- OTA
- ILOTA
- MWU
- SOTA
Timeline
Lead Certified Nursing Assistant (CNA)
Sheridan at River Forest
08.2021 - Current
Dining Service Aide
Willow Falls Retirement
02.2017 - 11.2019
Customer Service/Receptionist
The Inn At Willow Falls
02.2017 - 11.2019
Production Worker, Server
Steak N Shake
03.2015 - 02.2017
CNA
Senior Helpers - Des Moines
CNA
Homewatch CareGiversInc
Doctorate - Occupational Therapy
Midwestern University
Bachelor of Applied Science - Health Science, Nutrition and Exercise
Roosevelt University
High School Diploma -
Plainfield South Highschool
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