Elizabeth Narcomey
Tecumseh,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
SSM Health Medical Group
09.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
Front Office Assistant
SSM Health Medical Group
03.2022 - 09.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Posted payments and charges to patient accounts and participated in billing processes.
- Provided accurate documentation of patient interactions in electronic health record system.
- Maintained inventory of office supplies, reducing operational costs through diligent tracking and reordering processes.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
- Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
Hospice Aide
Choice Hospice
05.2021 - 12.2021
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Collaborated with interdisciplinary team members to develop personalized care plans tailored to each patient''s unique requirements.
- Assisted in the management of end-of-life symptoms through the implementation of non-pharmacological interventions such as massage, guided imagery, or relaxation exercises.
- Maintained a safe and comfortable environment for patients through regular monitoring of vital signs and reporting changes to medical staff.
Staffing Coordinator
Ignite Medical Resorts
02.2021 - 05.2021
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
- Negotiated terms with staffing agencies, resulting in cost savings for company.
- Collaborated with department heads to forecast future staffing needs, preparing organization for growth phases.
- Ensured compliance with state regulations by monitoring nurse-to-patient ratios at all times.
- Prepared comprehensive reports detailing staffing metrics and trends for use in strategic decision-making processes within the organization.
- Handled day-to-day administrative tasks such as maintaining accurate records of staff hours worked, time off requests, and credentialing documentation for regulatory compliance purposes.
Nursing Admissions Coordinator
Mays Home Health
04.2020 - 02.2021
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed preliminary paperwork for incoming and outgoing patients.
Hospice Aide
Angelic Family Hospice
09.2019 - 04.2020
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
CNA
Sunset Estates
05.2019 - 09.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
No Degree - Nursing
Seminole State College
High School Diploma -
Verden High School
Verden, OK05.2016
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Organizational abilities
- Healthcare Systems Understanding
Timeline
Referral Coordinator
SSM Health Medical Group
09.2023 - Current
Front Office Assistant
SSM Health Medical Group
03.2022 - 09.2023
Hospice Aide
Choice Hospice
05.2021 - 12.2021
Staffing Coordinator
Ignite Medical Resorts
02.2021 - 05.2021
Nursing Admissions Coordinator
Mays Home Health
04.2020 - 02.2021
Hospice Aide
Angelic Family Hospice
09.2019 - 04.2020
CNA
Sunset Estates
05.2019 - 09.2019
No Degree - Nursing
Seminole State College
High School Diploma -
Verden High School
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