Elizabeth Nassmacher
Kettering ,OH
Summary
Dynamic Customer Experience Coordinator with a proven track record at TJX Companies, enhancing customer satisfaction and team performance. Skilled in logistics management and exceptional communication, I led initiatives that significantly improved feedback and resolved issues efficiently. Expert in training and solutions management, my approach boosted service quality and operational excellence.
Overview
2
2
years of professional experience
Work History
Customer Experience Coordinator
TJX Companies
07.2022 - Current
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
Education
Bachelor of Arts - Business Undecided
Miami University
Oxford, OH05-2028
High School Diploma -
Kettering Fairmont High School
Kettering, OH05-2024
Skills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Logistics management
- Solutions management
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Multitasking
Timeline
Customer Experience Coordinator
TJX Companies
07.2022 - Current
Bachelor of Arts - Business Undecided
Miami University
High School Diploma -
Kettering Fairmont High School
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