Hi, I’m
Elizabeth Navarrette
Sacramento,California
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
28
years of professional experience
Work History
UCDavis Medical Center
Ambulatory Care Admin Supervisor
10.1996 - 11.2022
Job overview
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Managed approximately 110 incoming calls, emails and faxes per day from coworkers, staff and customers
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Achieved results by working with staff to meet established targets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Provided excellent customer care by enhanced communication with team by holding regular meetings and encouraging open dialogue among all members.
- Created and managed project plans, timelines and budgets.
- Investigated and resolved customer inquiries and complaints quickly.
- Balanced deposits and credit card payments each day.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining focus on finding resolutions
- Cross-trained and provided backup support for organizational leadership.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Molina Healthcare
Medical Assistant
06.1994 - 10.1996
Job overview
- Managed approximately 50 incoming calls, emails and faxes per day from patients and coworkers.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Consumnes River College, Elk Grove, CA
Associate of Science from Office Supervision And Management
National Career Education, Rancho Cordova, CA
Registered Medical Assistant from Medical Assisting
06.1994
Riverbank High School, Riverbank, CA
High School Diploma
06.1991
Skills
- Project Planning
- Audit reporting
- Improvement plan knowledge
- Processes and procedures
- Employee Motivation
- Epic/EMR, experience
- Training and mentoring
- Operations, Staff Management, schedule development,
- Staff Discipline
- Over 20 years successful experience as medical office service coordinator working in all capacities: Customer service, registration, discharge, new patient, insurance authorization, coordination, billing
- Proficient with Microsoft Outlook, CCE, Ecotime, General Ledger, EMR Super-User,
- Friendly, Positive Attitude
- Microsoft Office, Word, excel, power point
Languages
Spanish
Full Professional
Timeline
Ambulatory Care Admin Supervisor
UCDavis Medical Center
10.1996 - 11.2022
Medical Assistant
Molina Healthcare
06.1994 - 10.1996
Consumnes River College
Associate of Science from Office Supervision And Management
National Career Education
Registered Medical Assistant from Medical Assisting
Riverbank High School
High School Diploma
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