Elizabeth Naylor
Umpqua,OR
Summary
Hardworking, with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Cow Creek Band of Umpqua Tribe of Indians
Roseburg, OR
03.2017 - 03.2018
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Drafted professional business documents, spreadsheets and correspondence.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled space or equipment for special programs, meetings and conferences.
- Coordinated pick-up and delivery of express mail services.
Housekeeper
Seven Feathers Casino & Resort
Canyonville, OR
08.2013 - 10.2014
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
Sales Associate
Fred Meyer
Roseburg, OR
10.2013 - 01.2014
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Busser
Seven Feathers Casino & Resort
Canyonville, OR
10.2010 - 04.2012
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Delivered food orders to tables in a timely manner according to company standards.
- Ensured that each table was properly set before seating guests.
- Conducted regular checks on customer satisfaction levels during meal service.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Organized storage areas for clean dishes and stocked linens.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Provided assistance to other bussers or waitstaff when needed.
- Checked menus for accuracy prior to serving meals.
Education
High School Diploma -
South Umpqua High School
Myrtle Creek, OR06-2013
Some College (No Degree) - Automotive Mechanics
Umpqua Community College
Roseburg, ORAssociate of Science - Agriculture
Umpqua Community College
Roseburg, ORSkills
- Administrative Writing
- Office Supply Inventory Control
- Telephone Etiquette
- Data Entry
- Mail Sorting And Routing
Timeline
Front Desk Receptionist
Cow Creek Band of Umpqua Tribe of Indians
03.2017 - 03.2018
Sales Associate
Fred Meyer
10.2013 - 01.2014
Housekeeper
Seven Feathers Casino & Resort
08.2013 - 10.2014
Busser
Seven Feathers Casino & Resort
10.2010 - 04.2012
High School Diploma -
South Umpqua High School
Some College (No Degree) - Automotive Mechanics
Umpqua Community College
Associate of Science - Agriculture
Umpqua Community College
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