Elizabeth N. Dudley
S Easton,MA
Summary
Results-driven Agency Director at LHC specializing in strategic planning and resource management. Initiated leadership development programs that boosted team performance and compliance. Proficient in clinical care coordination and communication, achieving notable improvements in operational efficiency and patient care. Focused on maintaining high standards in quality assurance and performance enhancement.
Overview
2026
2026
years of professional experience
Work History
Agency Director
LHC
N Easton, MA
2022 - Current
- Surpassed budgetary goals through effective resource management and strategic planning.
- Achieved strategic objectives established by division leadership, driving overall performance improvements.
- Developed leadership program to train staff for advancement and minimize disruptions.
- Created managerial leadership program focused on developing leadership skills, communication, and self-assessment.
Patient Care Manager
CAREtenders
N Easton, MA
MA
- Coordinated patient care plans with interdisciplinary teams for optimal outcomes.
- Monitored patient progress and adjusted care strategies as needed.
- Provided training and support to staff on best practices in patient management.
- Ensured compliance with healthcare regulations and quality standards in care delivery.
Quality Assurance Special Project Coordinator
CAREtenders
Braintree, MA
MA
- Organized project documentation and maintained accurate records for reference.
- Established and maintained quality performance metrics to meet objectives.
- Facilitated meetings to discuss project progress and address challenges.
- Creation of further educational needs of our field staff for best practices for improved patient outcomes and improved compliance to PDGM regulations.
Staff Physical Therapist
CAREtenders
Braintree, MA
MA
- Responsible for direct patient care as well as communication with central office, clinical team members as well as referral sources.
Director of Rehabilitation
Physical Therapy Health Connection
Mansfield, MA
MA
- Managed full caseload of orthopedic, post-surgical, and geriatric patients with diverse diagnoses.
- Administered comprehensive clinical care for adolescent and pediatric patients with back, shoulder, knee, and ankle issues.
- Conducted hiring, supervision, and training to enhance staff performance.
- Oversaw both administrative and budgetary tasks to ensure efficient operation.
Compliance Officer/Director of Qualifications
Physical Therapy Health Connection
Mansfield, MA
MA
- Trained employees on local, state, federal, and Medicare regulations to ensure compliance.
- Developed and distributed HIPAA Manual, Compliance Handbook, Employee Handbook, and Policy and Procedure Manual.
- Coordinated company-wide training sessions on regulatory compliance and best practices.
Manager of Outpatient Clinic
Fitness Forum Physical Therapy
Raynham, MA
MA
- Transitioned from staff physical therapist to management position within one year.
- Cared for full caseload of patients, including those in outpatient, pediatric, and vestibular categories.
- Implemented evidence-based practices to improve patient recovery and satisfaction.
- Monitored treatment progress to adapt interventions for optimal outcomes.
Education
Doctorate of Physical Therapy -
Simmons College
Boston, MassachusettsBoston, Massachusetts
Master of Science - Physical Therapy
Simmons College
Boston, MassachusettsBoston, Massachusetts
Master of Arts - Community and Social Psychology
University of Massachusetts
Lowell, MassachusettsLowell, Massachusetts
Bachelor of Arts - Psychology
University of Lowell
Lowell, MassachusettsLowell, Massachusetts
Skills
- Strategic planning and resource management
- Regulatory compliance
- Clinical care coordination
- Quality assurance and performance improvement
- Interdisciplinary collaboration
- Leadership development
- Effective communication and problem resolution
- Budget oversight and change management
- Multitasking and operational efficiency
- Customer service and agency operations
Other Professional Experience
- Six years as an Assistant Director within Student Affairs at various New England Colleges, Primary and secondary psychological intervention, Case management with families of at risk students, Selection, training and supervision of staff
- Elected President of the Boston Area College Housing Association, Impact on all members of the association throughout New England
Timeline
Quality Assurance Special Project Coordinator
CAREtenders
MA
Staff Physical Therapist
CAREtenders
MA
Director of Rehabilitation
Physical Therapy Health Connection
MA
Compliance Officer/Director of Qualifications
Physical Therapy Health Connection
MA
Manager of Outpatient Clinic
Fitness Forum Physical Therapy
MA
Agency Director
LHC
2022 - Current
Patient Care Manager
CAREtenders
MA
Doctorate of Physical Therapy -
Simmons College
Master of Science - Physical Therapy
Simmons College
Master of Arts - Community and Social Psychology
University of Massachusetts
Bachelor of Arts - Psychology
University of Lowell