Elizabeth Nelson
McMinnville,TN
Summary
Dynamic professional with a proven track record at Midsouth Waffle, excelling in guest engagement and safe food handling. Leveraged strong work ethic and positive demeanor to enhance customer satisfaction and streamline operations. Skilled in order management and fostering warm customer relationships, significantly contributing to repeat business. Demonstrates leadership and a commitment to quality in fast-paced environments. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Dynamic individual with hands-on experience in customer care and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Server Sales Cook Supervisor (2nd and 3rd)
Midsouth Waffle
10.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Baker, Production, Machine Assembly, Q.C., Ovens
Tennessee Cheescake Inc
10.2020 - 07.2021
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Complied with health and safety codes to protect staff and customers.
- Trained new employees on bakery operations and procedures.
- Maintained accurate inventory of baking supplies and ingredients.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Cut and shaped dough for pies, rolls and other pastries.
- Prepared frostings and other toppings for cakes and pastries.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Determined baking times for various items.
- Followed food safety standards when handling ingredients.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
Cook (COVID Layoff Company Wide)
Darden Restaurants, Inc
04.2019 - 02.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Measured and mixed ingredients according to precise recipes for best results.
Cook and Server 3rd Shift
3square Diner
02.2018 - 03.2019
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Adjusted recipes based on ingredient availability or customer request.
- Maintained food safety and sanitation standards.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Marina Dock Hand (hurricane Michael Ended)
Pirates Cove Marina Launch Boat Rentals
02.2017 - 10.2018
- Responded to customer requests efficiently and with knowledgeable assistance.
- Test-drove vehicles to confirm proper operation before delivering to customers.
- Liaised with customers to determine vehicle issues and identify problems.
- Monitored and maintained organized work space, confirming efficient operations.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Checked tools and equipment to prevent accidents and injuries.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
Trades Assistant
Varied
01.2014 - 01.2016
- Assisted skilled tradesmen to complete projects.
- Experienced in using and maintaining specialized tools and equipment associated with trades.
- Performed maintenance and minor repairs to various machines under supervision.
- Reinforced constructions techniques and proper use of hand tools, power tools and equipment to encourage worksite safety.
Education
Bachelor of Arts - Social Services
Southern New Hampshire University
Hooksett, NH03-2025
Associate of Arts - Liberal Arts And General Studies
SNHU
New Hampshire-online06-2020
GED -
GED
McMinnville, TN03-2007
Skills
- Table resetting
- Supply Restocking
- Order delivery practices
- Daily specials memorization
- Table Bussing
- Food Delivery
- Safe Food Handling
- Guest Engagement
- Order Management
- Strong Work Ethic
- Positive and professional
- Ordering Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Aided in making people feel heard and valued from all walks of life
- Used life experience to integrate cultural differences to help colleges, clients, and guests succeed in their individual choices or problems
- Live and demonstrate leader over boss mentality
- self starter
- Community driven
Timeline
Server Sales Cook Supervisor (2nd and 3rd)
Midsouth Waffle
10.2021 - Current
Baker, Production, Machine Assembly, Q.C., Ovens
Tennessee Cheescake Inc
10.2020 - 07.2021
Cook (COVID Layoff Company Wide)
Darden Restaurants, Inc
04.2019 - 02.2020
Cook and Server 3rd Shift
3square Diner
02.2018 - 03.2019
Marina Dock Hand (hurricane Michael Ended)
Pirates Cove Marina Launch Boat Rentals
02.2017 - 10.2018
Trades Assistant
Varied
01.2014 - 01.2016
Bachelor of Arts - Social Services
Southern New Hampshire University
Associate of Arts - Liberal Arts And General Studies
SNHU
GED -
GED
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