Summary
Overview
Work History
Education
Skills
Certification
Awards
Community Service
Locations
Timeline
Generic

Elizabeth Nelson

Summary

Motivated and adaptable professional with a diverse background in educational support, customer service, and healthcare administration. Experienced paraprofessional with a strong foundation in individualized learning support and developmental care for children with special needs. Former bank teller with proven expertise in financial accuracy, client relations, and operational compliance. Holds a Bachelor of Science in Health Administration and is eager to transition into the healthcare field in administrative or support roles. Known for strong communication, attention to detail, and a compassionate, team-oriented approach to service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Early Intervention Paraprofessional

Douglas School District
08.2024 - Current
  • Assist teacher in implementing Individualized Education Plans under supervision for 20-plus students.
  • Provide hands-on support during developmental activities, therapy sessions, or classroom instruction.
  • Support children with physical, cognitive, communication, social/emotional, and adaptive development needs.
  • Use appropriate instructional strategies and materials based on each child’s abilities and goals.
  • Help monitor and document developmental progress.
  • Maintain a safe, clean, and stimulating environment.
  • Collaborate with families, therapists, teachers, and other team members.
  • Assisted with transitions to preschool programs or other support services.
  • Follow confidentiality protocols and adhere to federal and state regulations.
  • Assisted educators in implementing individualized learning plans, fostering student engagement, and promoting academic growth.
  • Facilitated small group activities to encourage peer interaction, creating a positive learning environment for students.

Substitute Teacher

Santa Rosa County School District
08.2023 - 01.2024
  • Follow lesson plans and instructional materials provided by the classroom teacher to ensure continuity of learning.
  • Maintain a positive and safe classroom environment that supports student engagement and behavior expectations.
  • Adapt teaching techniques to meet the needs of diverse learners, including students with special education plans or language support needs.
  • Supervise students during classroom activities, lunch, recess, and transitions to maintain safety and order.
  • Communicate professionally with school staff, administrators, and support personnel.
  • Manage attendance records, distribute assignments, and submit reports as needed.
  • Use classroom management skills to effectively handle a variety of grade levels, subjects, and classroom settings.

ESE Paraprofessional

Santa Rosa County School District
02.2022 - 05.2022
  • Provided instructional, behavioral, and physical support to students with disabilities in general and special education classrooms.
  • Assisted ESE teachers in implementing Individualized Education Plans (IEPs) by modifying assignments, reinforcing lessons, and offering one-on-one or small group support.
  • Supported students with a range of exceptionalities, including autism, emotional/behavioral disorders, learning disabilities, and developmental delays.
  • Helped maintain a structured and inclusive learning environment, promoting academic success and social-emotional growth.
  • Assisted with personal care routines (e.g., feeding, toileting, mobility) for students with physical or medical needs.
  • Supervised students during transitions, lunch, recess, and bus loading to ensure safety and appropriate behavior.
  • Collaborated with teachers, therapists, and administrators to monitor student progress and contribute to team planning.

Family Manager/Military Spouse

08.2012 - 02.2022
  • Directed all aspects of household management during overseas move, ensuring consistency, structure, and emotional stability in dynamic environments.
  • Provided full-time care and early childhood education, fostering emotional, cognitive, and social development during critical formative years.
  • Strengthened core skills in time management, multitasking, and adaptability while meeting the complex demands of military family life.
  • Developed strong cross-cultural communication skills by integrating into diverse communities and navigating new cultures abroad.
  • Actively participated in military spouse networks and support programs, contributing to family readiness and community resilience.
  • Developed strong organizational and problem-solving skills in high-pressure, dynamic environments—skills directly transferable to professional support roles.

Bank Teller

Beach Community Bank
01.2013 - 07.2013
  • Processed daily customer transactions, including deposits, withdrawals, transfers, and loan payments, ensuring accuracy and compliance with banking regulations.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and promoting relevant financial products to meet customer needs.
  • Managed cash drawers, balanced cash at the end of each shift, and followed all banking security procedures.
  • Promoted and explained bank services (e.g., checking, savings, loans), contributing to branch sales and customer engagement goals.
  • Assisted in opening new accounts and provided customers with information on available financial options.
  • Identified customer needs and offered personalized solutions to enhance satisfaction and loyalty.
  • Maintained confidentiality and compliance with banking regulations.
  • Monitored cash flow, identified discrepancies, and ensured financial integrity to support operational efficiency.
  • Documented customer interactions and transactions, contributing to accurate record-keeping and compliance.

Bank Teller

First Commonwealth Bank
07.2012 - 11.2012
  • Processed various banking transactions, such as deposits, withdrawals, and loan payments, ensuring all activities were completed accurately and in a timely manner.
  • Provided a high level of customer service by addressing client inquiries, resolving concerns, and offering information about bank products and services.
  • Maintained an organized and balanced cash drawer, accurately counting and reconciling cash at the beginning and end of each shift.
  • Cross-sold financial products and services such as credit cards, savings accounts, and personal loans, contributing to the overall growth of the bank's customer base.
  • Assisted customers with ATM transactions, check ordering, and account maintenance, providing support to ensure a seamless banking experience.
  • Ensured compliance with all regulatory and security procedures.
  • Identified opportunities to improve operational processes, suggesting efficiencies to enhance workflow and customer satisfaction.
  • Participated in branch initiatives and promotions, working alongside team members to achieve branch goals.

Retail Sales Consultant

We're Wireless- AT&T Authorized Retails
11.2010 - 06.2011
  • Managed point-of-sale interactions, including cash and transaction handling, along with processing merchandise quotes, purchases, and returns.
  • Supervised a front-end team of customer service associates using transformational leadership strategies.
  • Excelled in cellular device, home phone DSL, and Direct TV sales and achieved stellar customer acceptance rates using up-sale techniques.
  • Established strong rapport with team members to create and support a strong collaborative culture.
  • Served as a steward of financial assets and managed daily cash, credit transactions, and inventory management tasks to reduce potential losses.
  • Managed and responded to customer inquiries and strategically problem-solved to address concerns.
  • Trained and coached sales consultants in daily operations.
  • Completed staff performance evaluations using a constructive feedback framework.

Education

Bachelor of Science - Health Administration

University of West Florida
Pensacola, FL
05.2021

Associate in Arts -

Big Sandy Community And Technical College
Prestonsburg, KY
05.2011

High School Diploma -

Prestonsburg High School
Prestonsburg, KY
05.2007

Skills

  • Ensured strict compliance with regulatory and security procedures
  • Customer service and communication
  • Conflict resolution and problem-solving
  • Attention to detail
  • Data entry and documentation accuracy
  • Time management and multitasking
  • Collaboration with diverse teams
  • Scheduling and coordination
  • Record keeping and confidentiality (HIPAA compliant)
  • Microsoft Office Suite (Excel, Outlook, Word)
  • Adaptability in fast-paced environments
  • Cash handling and basic math proficiency
  • Knowledge of educational and/or healthcare systems
  • Empathy and interpersonal skills
  • Use of technology and office software systems
  • Policy and compliance awareness (eg, IEPs, HIPAA, financial regulations)

Certification

  • Health Privacy Certificate Information Privacy Security (IPS)
  • HIPAA (UWF Students and Instructors)
  • Biomedical Research Certificate
  • Business Planning for Public Health Programs Certificate

Awards

  • Honors Student – Magna Cum Laude
  • National Society of Leadership and Success – Member
  • Presidents List and Deans List – Big Sandy Community & Technical College
  • UWF Presidents List - 2018-2021
  • Who’s Who Among American High School Students

Community Service

  • Café Project – College Mentor for High School students with disabilities
  • Clean Sweep Local Community Cleanups
  • Local Beach Cleanups – Volunteer
  • Relay for Life Volunteer
  • Florida Special Olympics

Locations

  • University of West Florida, Pensacola, FL
  • Big Sandy Community and Technical College, Prestonsburg, KY
  • Prestonsburg High School, Prestonsburg, KY
  • Douglas School District, Box Elder, SD
  • Santa Rosa County School District, Santa Rosa County, FL
  • Beach Community Bank, Fort Walton Beach, FL
  • First Commonwealth Bank, Pikeville, KY
  • We're Wireless- AT&T Authorized Retail, Prestonsburg, KY

Timeline

Early Intervention Paraprofessional

Douglas School District
08.2024 - Current

Substitute Teacher

Santa Rosa County School District
08.2023 - 01.2024

ESE Paraprofessional

Santa Rosa County School District
02.2022 - 05.2022

Bank Teller

Beach Community Bank
01.2013 - 07.2013

Family Manager/Military Spouse

08.2012 - 02.2022

Bank Teller

First Commonwealth Bank
07.2012 - 11.2012

Retail Sales Consultant

We're Wireless- AT&T Authorized Retails
11.2010 - 06.2011

Bachelor of Science - Health Administration

University of West Florida

Associate in Arts -

Big Sandy Community And Technical College

High School Diploma -

Prestonsburg High School

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Elizabeth Nelson