Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Community Service
Timeline
Generic

Elizabeth Nelson

Summary

Experienced professional with a Bachelor of Science in Health Administration, and a strong background in educational support, customer service, and administrative tasks. Skilled in individualized learning, developmental care, and supporting children with special needs. Proven expertise in delivering accurate service in the banking industry, with a focus on communication, attention to detail, and client satisfaction. Strong organizational and time-management skills, with the ability to manage multiple tasks efficiently. A quick learner, ready to contribute to team success, and drive operational efficiency across diverse industries.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Early Intervention Paraprofessional

Douglas School District
Box Elder, SD
08.2024 - Current
  • Assisted lead teachers in implementing Individualized Education Plans (IEPs) for over 20 students with diverse developmental needs.
  • Provided hands-on support during developmental activities, therapy sessions, and classroom instruction to promote student engagement and learning.
  • Supported children in areas of physical, cognitive, communication, social/emotional, and adaptive development.
  • Utilized appropriate instructional strategies, adaptive materials, and differentiated activities based on each child's individualized goals and abilities.
  • Monitored, recorded, and reported developmental progress to instructional and therapy teams, ensuring accurate tracking of student growth.
  • Maintained a safe, clean, and stimulating classroom environment in compliance with health and safety regulations.
  • Collaborated closely with families, therapists, teachers, and multidisciplinary teams to support comprehensive student development plans.
  • Assisted with transitions into preschool programs and referrals to additional support services, promoting continuity of care.
  • Upheld strict confidentiality protocols and adhered to all federal and state education and privacy regulations (e.g., IDEA, FERPA).
  • Facilitated small group instruction to enhance peer interaction, foster social skills, and build a positive, inclusive classroom community.

Substitute Teacher

Santa Rosa County School District
Santa Rosa County, FL
08.2023 - 01.2024
  • Implemented lesson plans and instructional materials provided by classroom teachers to ensure seamless continuity of instruction.
  • Maintained a positive, inclusive, and safe classroom environment to support student engagement and adherence to behavior expectations.
  • Differentiated instruction and adapted teaching strategies are used to meet the needs of diverse learners, including students with Individualized Education Programs (IEPs) and 504 Plans.
  • Supervised students during classroom activities, lunch, recess, and transitions, ensuring safety and effective behavior management.
  • Communicated professionally and effectively with school staff, administrators, and support personnel to promote student success.
  • Managed attendance, distributed learning materials, graded assignments, and completed administrative reporting as required.
  • Applied classroom management strategies across a variety of grade levels, subjects, and classroom settings to maximize instructional time, and maintain a productive learning environment.

ESE Paraprofessional

Santa Rosa County School District
Santa Rosa County, FL
02.2022 - 05.2022
  • Provided instructional, behavioral, and physical support to students with disabilities in both general education and special education classroom settings.
  • Assisted ESE teachers in implementing Individualized Education Plans (IEPs) by modifying assignments, reinforcing instruction, and delivering targeted one-on-one and small group interventions.
  • Supported students with diverse exceptionalities, including autism spectrum disorder (ASD), emotional/behavioral disorders (EBD), learning disabilities (LD), and developmental delays.
  • Maintained a structured, inclusive classroom environment that promoted academic achievement, positive behavior, and social-emotional development.
  • Implemented academic interventions, learning center activities, and assistive technology tools to support differentiated instruction and student engagement.
  • Supervised students during classroom transitions, lunch, recess, and bus loading/unloading, ensuring safety, behavior management, and smooth daily operations.
  • Collaborated regularly with teachers, therapists, case managers, and administrators to monitor student progress, and contribute to individualized education planning and data collection.

Family Manager/Military Spouse

Military
08.2012 - 02.2022
  • Directed comprehensive household operations during overseas relocation, ensuring consistency, structure, and emotional stability in rapidly changing environments.
  • Provided full-time early childhood care and education, supporting emotional, cognitive, and social development during critical, formative years.
  • Strengthened time management, multitasking, and adaptability skills while managing the complex demands of military family life.
  • Developed cross-cultural communication skills through integration into diverse international communities, and successful navigation of new cultural environments.
  • Actively engaged in military spouse networks and family readiness programs, contributing to community resilience and support initiatives.
  • Cultivated advanced organizational, problem-solving, and crisis management skills in high-pressure, dynamic settings, directly transferable to professional administrative, and support roles.

Bank Teller

Beach Community Bank
Fort Walton Beach, FL
01.2013 - 07.2013
  • Processed daily customer transactions, including deposits, withdrawals, transfers, and loan payments, with a focus on accuracy, timeliness, and compliance with federal banking regulations.
  • Delivered high-quality customer service by addressing inquiries, resolving account issues, and promoting appropriate financial products and services.
  • Managed and balanced cash drawers daily, adhering to strict security protocols, and minimizing discrepancies.
  • Promoted and explained bank products, such as checking accounts, savings accounts, and personal loans, contributing to branch sales targets and customer engagement goals.
  • Assisted customers in opening new accounts, providing detailed information on available financial solutions, and account features.
  • Identified customer financial needs through active listening, and offered tailored solutions to enhance customer satisfaction and loyalty.
  • Maintained strict confidentiality of customer information in compliance with all banking regulations, including the Bank Secrecy Act (BSA), and other financial security standards.
  • Monitored cash flow, investigated and resolved discrepancies promptly, and supported operational efficiency within the branch.
  • Accurately document customer interactions and transactions to maintain audit-ready records and ensure regulatory compliance.

Bank Teller

First Commonwealth Bank
Pikeville, KY
07.2012 - 11.2012
  • Processed banking transactions, ensuring accuracy and compliance with regulatory standards.
  • Delivered exceptional customer service by addressing inquiries and resolving client issues.
  • Managed cash drawer, performing daily reconciliations while adhering to security protocols.
  • Cross-sold financial products to drive sales and improve customer retention.
  • Assisted with ATM transactions and account maintenance for seamless customer experience.
  • Ensured confidentiality and integrity by following all regulatory procedures.
  • Identified process improvements to enhance operational efficiency and service quality.
  • Collaborated on branch initiatives to achieve performance goals.

Retail Sales Consultant

We're Wireless- AT&T Authorized Retails
Prestonsburg, KY
11.2010 - 06.2011
  • Managed point-of-sale interactions, including cash and transaction handling, along with processing merchandise quotes, purchases, and returns.
  • Supervised a front-end team of customer service associates using transformational leadership strategies.
  • Excelled in cellular device, home phone DSL, and Direct TV sales and achieved stellar customer acceptance rates using up-sale techniques.
  • Established strong rapport with team members to create and support a strong collaborative culture.
  • Served as a steward of financial assets and managed daily cash, credit transactions, and inventory management tasks to reduce potential losses.
  • Managed and responded to customer inquiries and strategically problem-solved to address concerns.
  • Trained and coached sales consultants in daily operations.
  • Completed staff performance evaluations using a constructive feedback framework.

Education

Bachelor of Science - Health Administration

University of West Florida
Pensacola, FL
05.2021

Associate in Arts -

Big Sandy Community & Technical College
Prestonsburg, KY
12.2011

High School Diploma -

Prestonsburg High School
Prestonsburg, KY
05.2007

Skills

  • Customer Service & Communication
  • Conflict Resolution & Problem Solving
  • Attention to Detail & Documentation Accuracy
  • Data Entry & Record Keeping
  • Time Management & Multitasking
  • Collaboration with Diverse Teams
  • Scheduling & Coordination
  • Confidentiality & Compliance with Policies
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Adaptability in Fast-Paced Environments
  • Cash Handling & Math Skills
  • Knowledge of Educational Systems
  • Empathy & Interpersonal Skills
  • Technology & Office Software Use
  • Policy Compliance Awareness
  • Educational Support Strategies
  • Individualized Education Plan (IEP) Implementation
  • Classroom Management & Student Engagement
  • Developmental Care Methods & Behavioral Support

Certification

  • Health Privacy Certificate Information Privacy Security (IPS)
  • HIPAA (UWF Students and Instructors)
  • Biomedical Research Certificate
  • Business Planning for Public Health Programs Certificate

Accomplishments

· Above & Beyond Employee- Douglas School District

· Honors Student – Magna Cum Laude

· National Society of Leadership and Success – Member

· Presidents List and Dean’s List – Big Sandy Community & Technical College

· UWF Presidents List - 2018-2021

· Who's Who Among American High School Students

Community Service

  • Café Project – College Mentor for High School students with disabilities
  • Clean Sweep Local Community Cleanups
  • Local Beach Cleanups – Volunteer
  • Relay for Life Volunteer
  • Florida Special Olympics

Timeline

Early Intervention Paraprofessional

Douglas School District
08.2024 - Current

Substitute Teacher

Santa Rosa County School District
08.2023 - 01.2024

ESE Paraprofessional

Santa Rosa County School District
02.2022 - 05.2022

Bank Teller

Beach Community Bank
01.2013 - 07.2013

Family Manager/Military Spouse

Military
08.2012 - 02.2022

Bank Teller

First Commonwealth Bank
07.2012 - 11.2012

Retail Sales Consultant

We're Wireless- AT&T Authorized Retails
11.2010 - 06.2011

Bachelor of Science - Health Administration

University of West Florida

Associate in Arts -

Big Sandy Community & Technical College

High School Diploma -

Prestonsburg High School

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Elizabeth Nelson