Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELIZABETH NELSON

Summary

Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, customer service, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.

Overview

14
14
years of professional experience

Work History

Pharmacy Clerk

Hy-Vee Pharmacy
10.2024 - Current
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
  • Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
  • Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
  • Assisted in training new pharmacy clerks, sharing knowledge and best practices for superior service delivery.

Certified Nursing Assistant/Universal Aide

Hallmark Care Center/Cherry Ridge Assisted Living
01.2016 - 05.2025
  • Provided quality care to elderly residents in a long-term care facility setting.
  • Assisted residents with personal hygiene tasks, such as bathing and dressing, while maintaining respect for resident's right to privacy and dignity.
  • Turned/repositioned bedridden residents to avoid bedsores.
  • Prepared residents for meals and assisted with feeding.
  • Measured resident vital signs, recording body temperature, blood pressure, and heart rate.
  • Administered medications (only non-controlled substances) as delegated by licensed medical personnel.
  • Completed daily documentation and charts regarding resident care and input reports into practice databases.
  • Respected confidentiality of resident information at all times according to HIPAA regulations.
  • Ensured cleanliness of resident rooms at all times through regular housekeeping duties.
  • Observed infection control procedures like PPE and guidelines to safeguard residents and teams.
  • Answered call lights to provide emergency treatment as needed and assistance to resident needs.
  • Helped maintain a positive environment by providing encouragement and support to residents.
  • Provided emotional support and companionship to residents during times of distress.
  • Developed trusting relationships to residents and families.

Patient Care Technician

Saint Luke's Hospital
06.2015 - 01.2016
  • Worked at a surgical unit
  • Responded promptly to call lights.
  • Assisted patients with activities of daily living including eating, grooming, bathing, dressing.
  • Utilized computer systems for charting patient data.
  • Adhered strictly to HIPAA regulations when dealing with confidential information.
  • Reported changes in patient status to nursing staff in a timely manner.
  • Assisted with patient transfers to and from wheelchairs and beds.
  • Demonstrated knowledge of infection control related to hand washing and universal precautions.
  • Fostered mobility with regular turning, positioning, and ambulating of patients.
  • Interacted professionally with all departments within the facility.
  • Provided emotional support to patients and their family members during times of stress.
  • Recorded vital signs including weight of patients.
  • Kept hallway closets supplied and stocked.

Dietary Aide

Saint Luke's Hospital
01.2012 - 06.2015
  • Delivered dishes and meal trays to patient rooms during scheduled times.
  • Performed daily cleaning duties such as sweeping floors and mopping surfaces.
  • Provided excellent customer service to patients, staff, and families.
  • Assisted with preparing and serving meals according to dietary requirements and regulations.
  • Maintained a clean work environment by sanitizing equipment and washing dishes.
  • Adhered to all safety protocols while handling food items and utensils.
  • Helped with storing, rotating, and restocking of food supplies.
  • Trained new staff members in dietary procedures and safety protocols.
  • Checked temperatures of hot and cold foods to guarantee quality standards were met.
  • Protected patient information, adhering to confidentiality practices.
  • Loaded dishes, glasses, and tableware into dishwashing machines.
  • Collected and returned dirty dishes to kitchen for washing.

Education

Other - Certified Nursing Assistance Certification

Kirkwood Community College
Cedar Rapids, IA
05.2015

Skills

  • Family Support and Assistance - 10 years
  • Companionship and Emotional Support - 10 years
  • Efficient and Reliable Team Player - 10 years
  • Activities of Daily Living(ADL) Support - 9 years
  • Electronic Recordkeeping - 9 years
  • Infection Control Procedures - 10 years
  • Transporting Patients - 9 years
  • General Housekeeping Abilities - 6 years
  • Patient confidentiality - 10 years
  • Processing payments - 1 year
  • Customer service - 10 years

Timeline

Pharmacy Clerk

Hy-Vee Pharmacy
10.2024 - Current

Certified Nursing Assistant/Universal Aide

Hallmark Care Center/Cherry Ridge Assisted Living
01.2016 - 05.2025

Patient Care Technician

Saint Luke's Hospital
06.2015 - 01.2016

Dietary Aide

Saint Luke's Hospital
01.2012 - 06.2015

Other - Certified Nursing Assistance Certification

Kirkwood Community College

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