Elizabeth Neri
Administrative Assistant
Van Nuys,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Hairstylist
Self-employeed
Van Nuys , CA
04.2012 - Current
- Styled hair for special occasions.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Designed individualized plans to assist customers in healing damaged or dry hair.
Administrative Assistant
Silver Strand Care ADHC
Van Nuys , CA
06.2020 - 10.2022
- Greet all participants and visitors, ensuring that they receive an outstanding first impression of the company.
- Coordinate and schedule routes for the transportation department.
- Assist in reviewing, preparing and sending billing.
- Executed record filing system to improve document organization and management using Microsoft Word, Excel or other programs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed relational database to store information for reference, reporting and analysis.
- Updated spreadsheets and databases to track, analyze and report on performance and attendance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Screened visitors and issued badges to both visitors and participants to maintain safety and security.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Loyal Customer Service Representative
Oportun
Arleta, CA
07.2015 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered product and service questions.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash vault, making sure all of the transactions were accounted for, as well cash and checks received.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Caregiver
Avenues Supported Living Services
Valencia, CA
05.2013 - 06.2015
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented client mental status, sleep, daily activities and eating patterns in medical notes.
- Provided transportation to doctor's appointments, grocery stores, and recreational parks.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Sales Associate
Sally Beauty Supply
North Hollywood, CA
03.2012 - 05.2013
- Engaged with customers to build loyalty and offer an exceptional shopping experience.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
Education
High School Diploma -
Ulysses S. Grant Senior High School
Van Nuys, CA 09.2005 - 06.2009
Licensed Cosmetologist - Cosmetology Education
Marinello School of Beauty - Burbank
Burbank, CA 04.2011 - 03.2012
Skills
Multi-line phone proficiency
Relationship building
Bilingual in Spanish and English
Good Telephone Etiquette
Planning and Coordination
Data Entry
Dependable and Responsible
Organization and Time Management
Excellent Communication
Problem-Solving
Proficiency using Microsoft Word, Excel, and PowerPoint; and the ability to quickly learn and use other software packages
30-50 WPM
Timeline
Administrative Assistant
Silver Strand Care ADHC
06.2020 - 10.2022
Loyal Customer Service Representative
Oportun
07.2015 - 08.2016
Caregiver
Avenues Supported Living Services
05.2013 - 06.2015
Hairstylist
Self-employeed
04.2012 - Current
Sales Associate
Sally Beauty Supply
03.2012 - 05.2013
Licensed Cosmetologist - Cosmetology Education
Marinello School of Beauty - Burbank
04.2011 - 03.2012
High School Diploma -
Ulysses S. Grant Senior High School
09.2005 - 06.2009