Summary
Overview
Work History
Education
Skills
Timeline
Intern

Elizabeth Neri

Administrative Assistant
Van Nuys,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work History

Hairstylist

Self-employeed
Van Nuys , CA
04.2012 - Current
  • Styled hair for special occasions.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Educated customers on products to maximize benefits.
  • Determined appropriate hair treatments based on conditions and textures.
  • Distributed business cards outside of salon to generate new business.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Designed individualized plans to assist customers in healing damaged or dry hair.

Administrative Assistant

Silver Strand Care ADHC
Van Nuys , CA
06.2020 - 10.2022
  • Greet all participants and visitors, ensuring that they receive an outstanding first impression of the company.
  • Coordinate and schedule routes for the transportation department.
  • Assist in reviewing, preparing and sending billing.
  • Executed record filing system to improve document organization and management using Microsoft Word, Excel or other programs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed relational database to store information for reference, reporting and analysis.
  • Updated spreadsheets and databases to track, analyze and report on performance and attendance.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Screened visitors and issued badges to both visitors and participants to maintain safety and security.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

Loyal Customer Service Representative

Oportun
Arleta, CA
07.2015 - 08.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered product and service questions.
  • Recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer adjustments to maintain financial accounts.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash vault, making sure all of the transactions were accounted for, as well cash and checks received.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Caregiver

Avenues Supported Living Services
Valencia, CA
05.2013 - 06.2015
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented client mental status, sleep, daily activities and eating patterns in medical notes.
  • Provided transportation to doctor's appointments, grocery stores, and recreational parks.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Sales Associate

Sally Beauty Supply
North Hollywood, CA
03.2012 - 05.2013
  • Engaged with customers to build loyalty and offer an exceptional shopping experience.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.

Education

High School Diploma -

Ulysses S. Grant Senior High School
Van Nuys, CA
09.2005 - 06.2009

Licensed Cosmetologist - Cosmetology Education

Marinello School of Beauty - Burbank
Burbank, CA
04.2011 - 03.2012

Skills

Multi-line phone proficiency

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Timeline

Administrative Assistant

Silver Strand Care ADHC
06.2020 - 10.2022

Loyal Customer Service Representative

Oportun
07.2015 - 08.2016

Caregiver

Avenues Supported Living Services
05.2013 - 06.2015

Hairstylist

Self-employeed
04.2012 - Current

Sales Associate

Sally Beauty Supply
03.2012 - 05.2013

Licensed Cosmetologist - Cosmetology Education

Marinello School of Beauty - Burbank
04.2011 - 03.2012

High School Diploma -

Ulysses S. Grant Senior High School
09.2005 - 06.2009

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Elizabeth NeriAdministrative Assistant