Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Elizabeth Nettles

Langston,AL

Summary

Reliable Direct Support Professional/Customer Service Representative, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Direct Living Assistant

Pioneer Counseling Services
11.2021 - 07.2023
  • Administered medication as directed by physician.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Developed rapport to create safe and trusting environment for care.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Encourage clients to keep up with home chores.
  • Support and encourage clients to reintegrate into society
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Completed daily logs for management review.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients to medical and dental appointments to provide support.

Direct Support Professional

Mountain Regional Services, Inc
10.2020 - 10.2021
  • First Aid, CPR/AED, CPI and MAT certificates
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Transported clients to medical and dental appointments to provide support.
  • Developed rapport to create safe and trusting environment for care.
  • Educated clients and family members on relevant topics to support independent living.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Recorded status and duties completed in logbooks for management.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.

Call Center Representative

Qualfon USA
08.2019 - 07.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

PCA Personal Care Assistant

Haymon Homes
07.2017 - 05.2019
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Developed rapport to create safe and trusting environment for care.
  • Educated clients and family members on relevant topics to support independent living.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Education

No Degree - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
07.2024

High School Diploma -

Brindlee Mountain High School
Guntersville, AL
05.2016

Skills

  • Risk management
  • Alzheimer's Care
  • Caregiving
  • Customer Support
  • Keyboarding
  • Written and Oral Communication
  • Call Center Customer Service
  • 60 WPM
  • Account Updating

Certification

  • Driver's license
  • CPR Certification
  • First Aid Certification
  • AED Certification

Personal Information

Title: Caregiver/Call Center Representative

Timeline

Direct Living Assistant

Pioneer Counseling Services
11.2021 - 07.2023

Direct Support Professional

Mountain Regional Services, Inc
10.2020 - 10.2021

Call Center Representative

Qualfon USA
08.2019 - 07.2020

PCA Personal Care Assistant

Haymon Homes
07.2017 - 05.2019

No Degree - Medical Billing And Coding

Ultimate Medical Academy - Clearwater

High School Diploma -

Brindlee Mountain High School

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Elizabeth Nettles